Pharmacy Technician (Refill Calls)

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<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="text-decoration: underline;"><span style="font-weight: bold;">Patient Engagement Specialist (Pharmacy Technician)</span></span></p>
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<li>Monday - Friday, 9:00AM - 6:00PM CST</li>
<li style="font-family: Calibri; font-size: 11pt;">Active Texas Pharmacy Technician License and National Pharmacy Technician Certification Required. </li>
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<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">About the Role</span></p>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.</p>
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<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What You’ll Do</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Coordinate and process medication refills, including data entry and claim adjudication</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Place outbound refill calls and assist patients through the refill request</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Respond to and resolve inbound patient and provider inquiries</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Clarify prescription orders with pharmacists or clinical staff</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Maintain and update patient and prescription data in software systems</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Spot trends, recommend improvements, and support process</span><span style="font-family: 'Cambria Math'; font-size: 11.0pt;">‑</span><span style="font-family: Calibri; font-size: 11.0pt;">improvement initiatives</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Partner with cross</span><span style="font-family: 'Cambria Math'; font-size: 11.0pt;">‑</span><span style="font-family: Calibri; font-size: 11.0pt;">functional teams to deliver a seamless patient experience</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Maintain confidentiality and uphold high-quality service standards</span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What You’ll Get:</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Medical, dental, and vision insurance</span><span style="font-family: Calibri; font-size: 11.0pt;"> starting day one</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">401(k) with match</span><span style="font-family: Calibri; font-size: 11.0pt;">, </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">4 weeks PTO</span><span style="font-family: Calibri; font-size: 11.0pt;">, </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">10 paid holidays</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Paid parental leave</span><span style="font-family: Calibri; font-size: 11.0pt;">, </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">short-term disability</span><span style="font-family: Calibri; font-size: 11.0pt;">, and </span><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">professional development</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; font-family: Calibri; font-size: 11.0pt;">Access to employee resource groups and wellness programs</span></li>
</ul>
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<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">What You Need:</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">2+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).</span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">State registered (Texas) Pharmacy Technician, national certification (CPhT or equivalent) required.</span></li>
</ul>
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><div class="content-conclusion"><p>California residents employed by or applying for work at Shields have certain privacy rights. Please review our: <span style="text-decoration: underline;"><a href="https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf" target="_blank">