Manager, Ticket Sales and Service (SCW)

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About the Position</strong></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">The Santa Cruz Warriors are looking for an experienced sales executive to lead our Ticket Sales and Service Department. In this role, you will drive revenue growth and elevate the fan experience by executing a comprehensive season ticket, mini-plan, and retention strategy. Additionally, you will manage the day-to-day operations of our Ticket Sales and Membership Services teams, partner with our Group Sales Manager to hit annual revenue goals, and build a high-performing, community-focused sales culture. This position reports to the Vice President, Business Development.</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!</span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><em>This is a full-time position based onsite in Santa Cruz, CA.</em></span></p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Key Responsibilities</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Oversee a team of Account Executives on the Ticket Sales & Service team</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Closely monitor productivity levels of sales representatives</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead all season ticket members and membership retention efforts to obtain overall revenue and attendance goals</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead all season tickets and mini plan sales strategy and execution</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Design and handle reporting protocols to monitor performance</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Develop, refine, and handle season ticket membership holder benefit programs that improve brand loyalty and drive retention</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Develop and maintain organization of ticketing related marketing collateral requests</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Drive customer database strategic initiatives including website and ticket holder surveys</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Develop and exercise sales and service training programs, including follow-up trainings</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Liaison with Golden State’s sales operations to build out outbound campaigns</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead and execute ticket sales for external events (i.e., concerts, shows, etc.)</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborate with leadership on go-to-market strategies, ticket sales inventory management, and align ticketing priorities</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead, mentor, and inspire Ticket Sales & Service team members; foster a culture of positivity and continuous growth</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Other duties as assigned</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Required Experience & Skills</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Bachelor's degree or equivalent experience</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">4+ years of experience in the field of ticket sales</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proficiency in Microsoft Office Suite/Google Workspace, Arctics, and Salesforce CRM</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong leadership, mentoring, collaboration and relationship-building talents</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Consistent track record handling a budget and driving sales revenues</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Excellent written, verbal and interpersonal communication skills</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to be dedicated and flexible in the face of change and last-minute initiatives.</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Time Commitment</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to work evenings and weekends</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Physical Demands</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to lift up to 40 lbs</span></li>
</ul>
<p style="text-align: left;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Compensation</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">$72,500 Per Year + Commission + Bonus</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Comprehensive Medical, Dental and Vision benefits for employees and dependents</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Employer 401K match</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Warriors home tickets, team store discount and more!</span></li>
</ul>
<p style="text-align: center;"> </p>
<p style="text-align: center;"> </p>
<p style="text-align: center;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p>
<p style="text-align: center;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"> Golden State is an equal opportunity employer.</span></p>
<p style="text-align: center;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</span></p>
<p style="text-align: center;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Want to learn more about who we are and what we value? Visit <a href="http://www.warriors.com/employment">www.warriors.com/employment</a></span></p>
<p style="text-align: center;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Please refer to our <a href="https://www.dropbox.com/scl/fi/difuv0tzpu5hkzna5vmnh/California-Employee-and-Applicant-Privacy-Notice.pdf?rlkey=dnd9opn9fg504jcfnxt7d5y8n&st=5n75nehc&dl=0">