Quality Assurance Assessor at Lookers — United Kingdom

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;strong&gt;About us&lt;/strong&gt;: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. &amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p style=&quot;margin: 0px;&quot;&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Quality Assurance Assessor&lt;/strong&gt;&amp;nbsp;&lt;br&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Location:&lt;/span&gt;&lt;/strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt; Hybrid (Remote, with occasional travel to a Lookers dealership)&lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Contract:&lt;/span&gt;&lt;/strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt; Permanent, full-time&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;&lt;strong&gt;Hours&lt;/strong&gt;&lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt;: Mon – Fri 9am – 5.30pm (1 hour lunch)&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;&lt;strong&gt;Salary&lt;/strong&gt;&lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt;: £30,900&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt; pa&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We’re looking for a Quality Assurance Assessor to help us review finance and insurance sales across Lookers. You’ll check deal files and customer interactions, make outbound calls to understand customers’ experiences, and assess mystery shop visits. Your findings will help us spot errors, improve processes and support good customer outcomes.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;This is a busy role with several workstreams running at once. You’ll need to switch between tasks, manage deadlines and work across multiple systems used by different dealerships and areas of the business. We’re looking for someone who can work at pace while remaining thorough, organised and accurate.&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;br&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;What you’ll do&lt;/span&gt;&lt;/strong&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Review deal files, documents and system records for accuracy and completeness.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Call customers to check their understanding and experience of the sales process.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Assess mystery shop visits and record clear, evidence-based findings.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Identify recurring issues and raise concerns that could affect customer outcomes.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Explain findings professionally to colleagues across the business and work with them to resolve queries.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Manage your own workload across different tasks, systems and deadlines.&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;br&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;What you’ll bring&lt;/span&gt;&lt;/strong&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;A working knowledge of FCA requirements relevant to consumer finance and insurance. &lt;span data-contrast=&quot;auto&quot;&gt;This is essential.&lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Confidence in making outbound customer calls and asking clear questions.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Strong attention to detail, including the ability to compare documents, figures and information across systems.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;The ability to prioritise, switch between tasks and work efficiently without compromising accuracy.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Clear written and verbal communication, with a calm and professional approach to challenging conversations.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;The ability to work independently as part of a remote team, take ownership of your work and respond constructively to feedback.&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;- &lt;/span&gt;Motor trade experience would be helpful, but it isn’t essential. We’re interested in candidates who can apply their regulatory knowledge, enjoy detailed work and want to make a difference to customers’ experiences.&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt; &lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Desirable:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;- motor trade experience&amp;nbsp;&lt;/p&gt;
&lt;p&gt;- experience in a QA or compliance role&lt;/p&gt;
&lt;p&gt;- experience reviewing finance and insurance sales or customer interactions&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;Core Benefits:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Competitive salaries with structured pay scales and progression as you grow within the business&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Generous annual leave that increases with your length of service&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Access to Techscheme for discounted technology purchases with flexible payments&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;Health &amp;amp; Wellbeing:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Eyecare vouchers to help cover vision care needs&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Smart Health – 24/7 access to GP services to support your mental and physical wellbeing&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Dental insurance for everyday dental care and unexpected treatments&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Optional critical illness cover for peace of mind during life&#39;s most challenging moments&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;Financial Wellbeing:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Free will writing services to help plan for the future&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Flexible life assurance options and partner life assurance for added protection&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;strong&gt;Leisure &amp;amp; Lifestyle:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Discounted gym memberships to support an active lifestyle&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Travel insurance to help you explore with confidence&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Access to home and technology vouchers&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;bYond card and a wide range of exclusive retail and lifestyle discounts&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;If your application is&amp;nbsp;successful,&amp;nbsp;we will conduct relevant employment checks prior to you commencing employment with us.&amp;nbsp;These&amp;nbsp;will include&amp;nbsp;verifying your recent employment, address, credit history&amp;nbsp;and&amp;nbsp;a&amp;nbsp;standard&amp;nbsp;criminal record&amp;nbsp;check. For roles that require you to drive, a&amp;nbsp;driving licence check&amp;nbsp;will also be carried out.&amp;nbsp;Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 10pt;&quot;&gt;&lt;em&gt;We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which