Systems Administrator
PitchBook Data · Remote, Washington, United States
About The Role
<div class="content-intro"><p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. </span></p>
<p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence. </span></p>
<p style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. </span></p></div><p><span style="font-size: 14pt;"><strong><span style="font-family: arial, helvetica, sans-serif;">About the Role:</span></strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us!</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="TextRun SCXW258737120 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW258737120 BCX0">The System Administrator </span><span class="NormalTextRun SCXW258737120 BCX0">is responsible for</span><span class="NormalTextRun SCXW258737120 BCX0"> the design, installation, configuration, and maintenance of all company computer systems—such as </span><span class="NormalTextRun SCXW258737120 BCX0">cloud </span><span class="NormalTextRun SCXW258737120 BCX0">servers, switches, firewalls, and cloud-based tools. They are also tasked with coordinating with other departments to </span><span class="NormalTextRun SCXW258737120 BCX0">assist</span><span class="NormalTextRun SCXW258737120 BCX0"> in technical projects when necessary. This role leads IT projects end to end, including infrastructure migrations, software rollouts, and cross-functional technology initiatives, and supports the IT team's contribution to the company's SoC 2 audit cycle.</span></span><span class="EOP Selected SCXW258737120 BCX0" data-ccp-props="{"134245417":false,"201341983":0,"335559739":60,"335559740":264}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>Primary Job Responsibilities:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Work with all internal teams to identify and implement necessary IT solutions</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Plan, configure, and maintain all infrastructure hardware and software systems</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Aid with escalated helpdesk support tickets</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end-users, anticipate future needs, and control organizational costs</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Investigate, understand, and resolve problems with local and remote infrastructure</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Administer access, permissions, and privileges for on-site resources and cloud services</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":200,"335559740":240}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Lead IT projects from planning through post-implementation review, including system migrations, SaaS and software rollouts, and cross-team technology initiatives</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Support IT's contribution to the company's SoC 2 audit: coordinate evidence collection, validate controls, and document IT processes and procedures in partnership with the security team's audit lead</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Identify and pilot AI-driven improvements to IT service delivery</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support the vision and values of the company through role modeling and encouraging desired behaviors </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Participate in various company initiatives and projects as requested </span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>Basic Qualifications:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Bachelor’s degree</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">4+ years minimum previous experience in a Systems Administrator, IT Ops, Network Administrator or IT engineer position.</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Must be authorized to work in the United States without the need for visa sponsorship now or in the future </span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto"><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>Preferred Qualifications:</strong></span></span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Demonstrated project management experience leading migrations, rollouts, or comparable initiatives across distributed teams</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Manage Meraki firewalls, VPNs, switches, and access points across global offices; monitor bandwidth usage and ISP contracts</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Hands-on administration of Okta, Intune, Jamf, M365, Zscaler, and Microsoft Teams</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Proficient in PowerShell</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":60,"335559740":264}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":60,"335559740":264}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Experience working with Microsoft Azure</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":60,"335559740":264}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Ticketing/issue tracking software</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":60,"335559740":264}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="none">Self-directed: sets and meets deadlines, multi-tasks, and prioritizes</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":60,"335559740":264}"> </span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span data-contrast="auto">Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily</span></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>Benefits + Compensation at PitchBook:</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Physical Health            </span></p>
<ul>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comprehensive health benefits</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Additional medical wellness incentives </span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">STD, LTD, AD&D, and life insurance</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Emotional Health </span></p>
<ul>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid sabbatical program after four years</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid family and paternity leave </span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Annual educational stipend</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to apply for tuition reimbursement</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">CFA exam stipend </span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Robust training programs on industry and soft skills </span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee assistance program</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Generous allotment of vacation days, sick days, and volunteer days</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Social Health </span></p>
<ul>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Matching gifts program</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee resource groups</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Subsidized emergency childcare  </span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Dependent Care FSA</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Company-wide events</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee referral bonus program  </span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Quarterly team building events</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Financial Health </span></p>
<ul>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401k match</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Shared ownership employee stock program </span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monthly transportation stipend</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em>*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.</em></span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em> </em></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Compensation</span></p>
<ul>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Annual base salary: $110,000 - $125,000</span></li>
<li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Target annual bonus percentage: 10%</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>Working Conditions:</strong></span></p>
<p><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#LI-TK1</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#LI-Onsite</span></p>
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