Total Loss, Senior Auto Claims Examiner

The primary responsibility of the Total Loss Adjuster is to investigate, evaluate, and resolve automobile total loss claims for personal and commercial lines in a timely, customer-focused, and compliant manner, while also managing rental expenses, salvage disposal, and other applicable coverages.

• Ensuring the delivery of timely and superior customer service through the daily total loss claims handling.
• Ensuring adherence to salvage requirements per state guidelines & effectively manage the negotiations of upfront storage fees and rental expenses.
• Effectively investigating claims, reserving evaluation and resolution of claims
• Effectively control the use, work product and expenses of outside vendors
• Develop and maintain strong business relationships with internal and external customers
• Actively participate in committees and task force projects
• High level of expertise in all aspects of claims adjusting to include total loss handling and total loss salvage/compliance requirements.
• Extensive knowledge of contracts, investigation techniques, legal requirements, and regulations.
• Ability to work effectively with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• An ability to work well in teams.
• Innovative thinker with ability to multi-task.

Education and Experience:

• Bachelor’s degree or equivalent experience
• Minimum 5 years of insurance claims experience
• Comprehensive understanding of Auto clam handling
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.