Part-Time Front Desk Associate - Onsite

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES
Amenity & Gate Access
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Monitor inventory and order supplies as needed – amenity cards, printer ink, gate remotes
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Maintenance of amenity card system – clean/maintain printer, schedule service
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Program and print amenity cards for new residents
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Troubleshoot and resolve issues with amenity cards and card readers
Clubhouse Duties
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Assist residents and vendors in person or over the phone
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Address concerns and complaints from residents or direct them to the appropriate contacts (Spectrum, law enforcement, utilities, county, etc)
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Open & secure clubhouse each day, activate/deactivate alarm system upon entry/exit
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Handle mail received daily at the clubhouse, including invoices, return mail, and payments
Administrative Duties
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Answer phones & emails and respond to all voicemails in accordance with same-day response policy
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Become familiar with Association and Spectrum policies and procedures and develop a base knowledge of various departments to assist residents quickly and without escalation
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Accept and record payments for annual assessments, replacement amenity cards, rental fees & deposits and allocate them appropriately
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Submit invoices, process check requests for vendor payments, input receipts for credit card purchases
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Maintain log of ongoing projects, requests, concerns & issues, and follow up with the appropriate parties as needed for completion
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Logs correspondence with homeowners in company systems
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Communicates clearly, professionally, and accurately
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Maintains customer relationships by responding to inquiries, documenting actions, and resolving customers’ concerns
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Demonstrates integrity, honesty, and knowledge that promotes the Spectrum culture
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Maintains a calming demeanor during customer interaction and peak time