Brand Ambassador (2nd Shift)

JOB SUMMARY:
At Hotel Versailles, the Brand Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Brand Ambassador owns all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
ESSENTIAL/PRIMARY DUTIES:
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Demonstrates passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism.
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Serves as the tour guide for all hotel experiences a guest may encounter
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Demonstrates mastery of the hotel’s systems to ensure accurate information is inputted, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
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Ensures that all guest requests are delivered, and no aspects are overlooked to deliver a seamless experience
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Prioritizes the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment.
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Displays professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
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Demonstrates expert knowledge of the position’s service standards, procedures, and practices.
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Collaborates effectively with co-workers and other departments to ensure guest needs are met.
SECONDARY DUTIES:
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Accommodate special requests for guests as needed.
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Proactively suggest recommendations to the Hotel Manager to improve upon the services offered to our guests
EDUCATION AND/OR EXPERIENCE:
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High School[AC1] Diploma and a minimum of two (2) years of experience in guest/customer service for luxury goods or services; or equivalent combination of education and experience
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Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed
COMPETENCY/SKILL REQUIREMENTS:
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Passion for the people, place, and culture of our community
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Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
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Professional proficiency of the English language in reading, writing and verbal communication
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Ability to adapt to changes and unexpected events
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Ability to maintain a professional and calm demeanor
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Attention to detail
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Ability to multitask and problem solve
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Strong planning/organizational skills
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilites
[AC1]Does this role need a college degree?