Senior Field Hardware Engineer

<div class="content-intro"><h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">Who we are:</span></h1>
<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.</span></div>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.</span></div>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our <a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://careers.geotab.com/blog/">blog</a> and follow us @InsideGeotab on <a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://www.instagram.com/insidegeotab/">Instagram</a>. </span></div></div><div class="MuiGrid-root css-1spul5l">
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<h1><span style="color: rgb(37, 71, 123);">Who you are:</span></h1>
<p><span style="color: rgb(102, 120, 140); font-size: 12pt; font-family: helvetica, arial, sans-serif;">We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Field Hardware Engineer who will lead field hardware response and pilot enablement programs for Geotab Video. This role owns enterprise pilot support from pre-installation readiness through close, resolves complex onsite hardware and installation issues, and coordinates field data-collection programs that support new AI behaviors. The Senior Field Hardware Engineer also establishes repeatable field processes, manages program risks, mentors junior technicians, and provides clear status updates and recommendations to leadership. If you love technology, and are keen to join an industry leader — we would love to hear from you!</span></p>
<h1><span style="color: rgb(37, 71, 123);">What you'll do:</span></h1>
<p><span style="color: rgb(102, 120, 140); font-size: 12pt;">The Senior Field Hardware Engineer leads the field hardware response and pilot enablement programs for Geotab Video. This role owns the planning and execution of enterprise pilot support from pre-installation readiness through pilot close, provides advanced onsite troubleshooting for installation, power, calibration, mounting, connectivity, and camera hardware issues, and coordinates cross-functional programs that support the delivery of new AI behaviors. The role also plans and manages controlled field data-collection activities, including vehicle rental, equipment readiness, scenario design, testing, and delivery of high-quality training footage to the Vision team. As a senior technical contributor, this position establishes repeatable field processes, manages program risks and dependencies, mentors junior team members, and provides clear status reporting and recommendations to leadership </span></p>
<h1><span style="color: rgb(37, 71, 123);">How you'll make an impact:</span></h1>
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<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Lead onsite investigation and resolution of complex Geotab Video hardware, installation, power, harness, calibration, mounting, connectivity, and SD-card issues.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Own hardware readiness for enterprise pilots, including pre-installation reviews, vehicle and site assessments, installation planning, deployment support, troubleshooting, validation, and pilot closeout.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Travel to customer and pilot locations to resolve issues within days, minimizing pilot disruption and supporting successful conversion from pilot to contract.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Serve as the technical escalation point for junior technicians, customers, partners, installers, and internal teams during high-priority field issues.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Review vehicle types, installation environments, wiring requirements, power sources, mounting locations, and connectivity conditions to determine safe and reliable installation approaches.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Perform and validate camera and telematics installations, including harness routing, power connections, mounting, camera positioning, calibration, connectivity checks, and system commissioning.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Develop practical diagnostic plans, identify root causes, implement corrective actions, and document permanent or preventative solutions for recurring issues.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Partner with Computer Vision, Hardware, Product, Customer Success, Support, Sales, and Engineering teams to communicate field findings and coordinate resolution of technical issues.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Support training-data generation for new AI behaviors by renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Create clear installation guides, diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Maintain accurate records of hardware kits, tools, components, vehicle configurations, installation results, defects, and follow-up actions.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Identify trends across customer deployments and recommend improvements to hardware design, installation processes, field tooling, training materials, and product requirements.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Coach and support junior field technicians through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Support the creation of repeatable operating practices for a mobile Tiger Team, including deployment readiness, travel preparation, equipment management, safety procedures, and escalation paths.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Follow all applicable workplace, vehicle, customer-site, data-handling, and health and safety requirements.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Perform other duties as assigned.</span></li>
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<h1><span style="color: rgb(37, 71, 123);">What you'll bring to the role:</span></h1>
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<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Bachelors in a related field. </span><span style="font-size: 12pt; color: rgb(102, 120, 140);">Equivalent combination of education and/or work experience in related field may be substituted.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Post-secondary diploma, degree, or certificate in Electrical Engineering, Electronics Engineering, Mechatronics, Automotive Technology, Automotive Engineering.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Strong experience diagnosing and resolving vehicle hardware, electrical, installation, connectivity, or telematics issues in field environments.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Working knowledge of vehicle electrical systems, power management, wiring, fuses, grounding, harnesses, connectors, and safe routing practices.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Knowledge of vehicle-mounted cameras, telematics devices, GPS, cellular connectivity, SD cards, sensors, calibration procedures, and related diagnostic tools.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ability to interpret wiring diagrams, installation instructions, vehicle documentation, and technical specifications.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Strong root-cause analysis and troubleshooting skills, with the ability to work effectively when information is incomplete or conditions are changing.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ability to plan and execute safe, repeatable installations across different vehicle types, customer sites, and operating environments.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ability to collect high-quality video and test data under controlled conditions and document scenarios, expected outcomes, and observed results.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Strong technical writing and communication skills, including the ability to explain complex issues to technical and non-technical stakeholders.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ability to prioritize multiple customer-impacting issues and make sound decisions under time pressure.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ability to work independently in the field while maintaining effective communication with remote team members and stakeholders.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Ability to coach junior technicians and promote consistent installation, diagnostic, documentation, and safety practices.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Experience with fleet management, telematics, connected vehicles, automotive technology, computer vision, or AI-enabled camera systems is an asset.</span></li>
<li style="font-size: 12pt; color: rgb(102, 120, 140);"><span style="font-size: 12pt; color: rgb(102, 120, 140);">Familiarity with tools such as Jira, MyGeotab, diagnostic applications, spreadsheets, and documentation platforms is an asset.</span></li>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.</span></div>
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<div class="MuiGrid-root css-1spul5l"><span style="color: rgb(102, 120, 140);"><strong>Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.</strong></span></div>
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<h1 class="MuiGrid-root css-1spul5l"><span style="color: rgb(37, 71, 123);">Why job seekers choose Geotab:</span></h1>
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<p><span style="color: rgb(102, 120, 140);">Flex working arrangements</span><br><span style="color: rgb(102, 120, 140);">Home office reimbursement program</span><br><span style="color: rgb(102, 120, 140);">Baby bonus & parental leave top up program</span><br><span style="color: rgb(102, 120, 140);">Online learning and networking opportunities</span><br><span style="color: rgb(102, 120, 140);">Electric vehicle purchase incentive program</span><br><span style="color: rgb(102, 120, 140);">Competitive medical and dental benefits</span><br><span style="color: rgb(102, 120, 140);">Retirement savings program</span></p>
<p><strong><span style="color: rgb(102, 120, 140);">*The above are offered to full-time permanent employees only</span></strong></p>
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<h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">How we work:</span></h1>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!</span></div>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab verifies candidates' eligibility to work in the United States through<a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf"> E-Verify</a>, an internet-based system operated by<a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf"> U.S. Citizen and Immigration Services</a>.</span></div>
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<h1 class="MuiGrid-root css-17v2lcf"><span style="color: rgb(37, 71, 123);">Other employment statements:</span></h1>
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<p><span style="color: rgb(102, 120, 140);">Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</span></p>
<span style="color: rgb(102, 120, 140); font-size: 8pt;">We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email hidden]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [email hidden]. For more details, view a copy of the EEOC's<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf"> Know Your Rights poster</a>. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our <a href="https://www.geotab.com/privacy-policy/">Privacy Policy</a>. Click <a href="https://docs.google.com/document/d/1uE3uV2SSp0YnYx4utU9QdhN8Q_RzqMphI_pVJyVWQn8/edit?tab=t.0">here</a>