Platform Operations and Delivery Coordinator

Overview:

• Salary: $110,000 + 12% superannuation
• Work in a modern office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport
• Hybrid working arrangements – a mix of work-from-home and office days
• Access to benefits including salary packaging, purchase leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP)
• Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination

About RMIT UP
RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally. Our key programs include Informit, Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing.
About Informit
We are the leading Australian scholarly and education resource for researchers, educators, librarians and learners by supporting the broadest range of publishers and research centres to promote bibliodiversity. We aggregate, organise and host a vast amount of authoritative content and make it accessible through our world class platform.
Founded in the RMIT University Library in 1989, Informit is a business unit within RMIT University Pathways (RMIT UP), Informit’s customers include all Australian and New Zealand university and state libraries, government, and other specialist libraries. With the recent development of our new product, Informit Explore, we are also increasingly present in schools and public libraries. We are committed to promoting publishing diversity, intellectual freedom and critical thinking; with our vision to be the hub of the publishing, research and library communities in Australia and beyond.

About the role

As the Platform Operations and Delivery Coordinator, you’ll play a key role in ensuring the reliable day-to-day operation and ongoing improvements of Informit’s digital platform.
Working closely with the Head of Platform, internal teams and external technology partners, you’ll coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading and service improvements. Additionally in this role You’ll also support complex customer onboarding and troubleshooting, working across teams to resolve platform, content, access and integration issues. A key part of the role is building strong relationships with vendors and stakeholders, maintaining effective operational processes and documentation, and identifying opportunities to improve the reliability, quality and customer experience of the platform.
This is an opportunity to make a meaningful contribution to the continued development of Informit and its role in connecting researchers, educators, libraries and communities with Australasian scholarly content.
About You
You’re a proactive and adaptable technology professional who enjoys working across people, platforms and processes. You’re comfortable coordinating complex operational and delivery activities, working with technical and non-technical stakeholders, and bringing structure to issues that require investigation, collaboration and follow-through.
You’ll bring:

• Experience coordinating technology, platform or digital service operations, including incident management, testing, releases or service improvement.
• Strong stakeholder management skills and the ability to build effective relationships with internal teams, vendors and external partners.
• Excellent communication and negotiation skills, with the confidence to explain technical issues and requirements to a range of audiences.
• Strong project and change management capability, with the ability to balance time, cost, quality and business outcomes.
• Advanced digital and technology literacy, with the ability to navigate complex systems and interpret technical information.
• A proactive and solutions-focused approach, with the ability to work independently, manage competing priorities and know when to escalate issues.
• A commitment to continuous improvement and identifying ways to strengthen operational processes, service quality and customer experience.
• Relevant tertiary qualifications in Information Technology, Information Management, Publishing or a related discipline.
• Experience working with digital products or platforms, particularly within the information services or publishing sectors, will be highly regarded.

What we offer you
We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:

• Exclusive employee discounts at leading retailers.
• A strong focus on health and wellbeing, including RMIT-subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options.
• Access to professional development training via LinkedIn Learning.
• A positive workplace culture with a staff reward program, and a staff wellbeing program.

To Apply
Please submit your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link. Cover letters should be addressed to HR.
Email HR: [email hidden] (Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up.)
Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date.
For more details, refer to the Position Description:  https://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-platformoperationsanddeliverycoordinator-2026.pdf
Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check.
Our Commitment to Inclusion
At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences.
We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.
As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at [email hidden] with your preferred communication method, and we will be in touch to discuss your requirements.
Read our Child Safety Policy: Child Safety Policy
We are a Circle Back Initiative Employer – we commit to responding to every applicant.
Applications Close:
25 Oct 2026 11.59 pm
RMIT Up is a successful provider of a range of education solutions supporting lifelong development goals to students, academics and professionals located in Melbourne and overseas.
Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Up we offer a friendly, supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts, discounted travel, professional development opportunities and more.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.