Branch Manager, Jalan Dedap 20 Johor Jaya Branch MY

About The Role

Sales Planning • To develop branch sales plans in line with regional sales plans.

To identify sales opportunities, formulate and manage execution of sales plans and campaigns.
To acquire new leads (e.g. through corporate talks, networking with agents, lawyer, developers)
To assign sales leads and referrals (if any) to sales team and ensure prompt attendance and follow up is taken.
To effectively manage the target setting and cascading processes by:
Reviewing sales target for branch sales team jointly with Regional Director.
Allocating and communicating targets to branch sales team.

Sales / Operations Management • To manage branch sales team to deliver optimal performance by:
─ Performing all institutionalised DRM and sales management routine according to the required frequency.
─ Motivating, coaching and counselling branch team.
─ Monitoring team's performance and exploring opportunities to improve perfomance levels.
─ Ensuring sales team is updated on latest product information and sales effectiveness techniques (i.e. engage Segment Support to conduct Sales Clinics)

To manage day-to-day branch operational and physical activites.
To resolve operational and admnistrative issues and escalate all critical or unresolved issues to Regional Director.

Sales Execution • To approve fully collaterised personal loans (e.g, OD, ASB) up to RM1,000,000

To approve FD rate exceptions (max. 5 basis points)

Customer Relationship • To develop and implement strategies to improve customer waiting time and deliver high Service Quality

To build and maintain long term and profitable relationship with key customers, including major depositors and valued customers.
To resolve customer and sales team-related issues and escalate all crictical or unresolved issues to the RD.
To actively obtain feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitor information) and channel feedback to RD.
To ensure turnaround times for credit applications, approvals, and disbursement are within required service levels.

Compliance • To manage annual financial budgets, monitor budget utilisation and profitability of branch through effecitve asset and human capital management.

To comply with all reporting requirements including:
AMLA (daily) & SHARP (daily via system, review of digital video recording forthightly) to be submitted to MOS
Branch Services/ Merchandising and Housekeeping Audit (monthly) to be submitted to MOS
Monthly Feedback Reporting to be submitted to RD and
Branch monthly minutes of meeting to be submitted to RD and MOS.
To ensure branch team adheres strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines
To maintain strict control over credit risk:

─ Appropriately use of approval authority for daily overdrawan amounts, waivers of late charges.
─ Reviewing and recommending credit applications with strict adherence to CIMB Bank's credit policy
─ Act as a Chairman of the branch OSHA Committee
People Management • To participate in the selection and recruitment of branch team members

To conduct formal performance appraisal and perform career planning for branch team members (e.g. recommendation for promotion, training needs and internal transfer).
To ensure branch team members attend designated training
To manage branch sales team to deliver optimal performance by coaching, motivating and exploring opportunites to improve performance level.
To provide leadership and guidance to all branch staff to ensure effective coordination and drive cost selling activities.
To maintain an environment which promote success, teamwork and professional growth