Guest Service Executive - Gift Shop

Key Responsibilities:

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Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
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Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
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Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
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Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
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Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
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Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
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Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
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Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.