Senior Customer Service Assistant / Customer Service Assistant, Singapore (1-Year Contract) - Plaza Singapura

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.
Job Description

Responsibilities:

• Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty
• Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
• Provide timely and accurate clarification and advice to enquiries from the public
• Handling of customers’ feedback and complaints
• Perform paging and in-house announcement based on the standard guidelines
• Provide timely and accurate clarification and assistance to shopper enquiries received at the concierge counters and via the official email channel
• Handling and administering of lost and found items
• Assist in the execution of the mall’s promotions and events
• Upsell the CapitaStar Loyalty program and eCapitaVoucher
• Introduce to the public CapitaLand’s enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher
• Mall round duties for in-mall Marketing Communication facilities inspection
• Educate mall retailers on eCapitaVoucher acceptance
• Managing partners’ loyal programme redemptions
• Handling of administrative duties
• Any other task as assigned by immediate supervisor/management

Requirements

• GCE’O’ Levels and above
• Preferably with 1- or 2-years working experience in similar capacity
• A team player with pleasant disposition, candidates with familiarity with mall operations or frontline retail/hospitality will be favorably considered
• Excellent communication and interpersonal skills (for customer and tenant interaction)
• Positive, service-oriented mindset with an ability to multitask and stay calm under pressure
• Knowledge of a second language (Mandarin, Malay, Tamil, or other regional languages) is a plus, especially to assist tourists or senior shoppers.
• Required to work on 6 days rotating shifts including weekends and Public Holidays
• Comfortable with using mobile applications to guide others on our mobile app platforms
• Proactive and eager to learn

Benefits

• Comprehensive medical coverage
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.