Tradify Products & Engineering

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
Tradify is on a mission to transform how tradespeople run their businesses and have a positive impact on their life. We hire people with energy to build something special that will transform an industry and meaningfully impact our customers. Success for us is millions of people using Tradify across the world. We offer a dynamic high growth environment where people can learn and thrive. If you want a fast paced, action oriented and sometimes unpredictable and challenging work environment, you'll fit right in. Fundamentally we want to solve big problems and build great products that people love and can't live without. We need a new super-smart, super-passionate and super-on-to-it person to drive and deliver our product development at Tradify. Someone who wants to focus on making a massive difference in the business and daily lives of an awesome and massively underserved user base. In today's AI-augmented product environment, this means being exceptional at the things AI can't do — sharp problem framing, sound judgment, strategic thinking, and genuine customer empathy — while leveraging AI tools to dramatically increase your speed and output quality. You'll get a great understanding of what our product strategy and business objectives are, what our customers and prospective customers need, and develop detailed accurate product briefs that enable product development teams to ship great experiences that create real value to the business. You'll leverage AI to explore multiple framings of opportunities, stress-test assumptions, model trade-offs, synthesize customer feedback at scale, and communicate more effectively — all while maintaining the rigorous human judgment that separates good product decisions from great ones. Do you want to be participating in one of the fastest-growing technology companies in Australasia? Do you want a job with scope bigger than just minor enhancements with minimal impact? Not only will you be creating the briefs for product development, you'll also be working with the Product Owner and Product Marketing team to plan the rollout and launch of these features once complete. You'll be living and breathing Tradify's goals and culture on a daily basis, ensuring everyone is armed with information, support and plans for shipping an amazing product. If you thrive on being a team leader, thinking tactically to deliver on strategy, with a relentless passion for creating awesome experiences, and ultimately helping people succeed, you're going to fit right in.
In a typical day, you might do some of the following:
● Have a chat with the cycle team about some challenges they’re facing. Help the team explore different options, then make some decisions to get the squad back on track.
● Liaise with the Product Owner & BA to ensure we’re on track in terms of time and solution direction.
● Join a session with the Chief Product Officer and Product Director to strategise where we should take the product roadmap over the next few months.
● Continue researching and shaping a brief with Claude for the next cycle of work.
● Talk to some users and pull some data via MCP to find out what’s really going on with something you recently launched.
● Get together with your peers to improve the AI tool-chain we leverage to help us do our jobs.
● Craft a tailored go to market brief for our Product Marketing Manager to run with for the next big change.
What is a Cycle you say? Glad you asked!
For a lot of what we do we work in what we call Cycles, which can last for a given amount of time - like 6 weeks. Each cycle has a dedicated team to design, develop and test solutions that have been recommended to the business by Product Managers. You'll be responsible for ensuring the team understands the strategic objectives, as well as the details and considerations in your product brief.
You're going to be a great fit for this job if you:
● Have a bachelor's degree plus five years experience in product management, product design, UX design, business analysis or an equivalent combination of relevant education and experience.
● Extensive experience designing and developing digital products or services with a strong focus on user centered design.
● Have deep fluency with AI tools and understand how to leverage them effectively while maintaining rigorous human judgment. You know when to trust AI outputs and when to override them.
● Have expertise in reaching out and understanding consumer behaviour and needs. Leverage AI to synthesize customer feedback at scale that you then verify.
● Have a great understanding of the concepts of product development, and user experience design as they relate to digital product and service design. You stay current on AI design tooling and know how to use it to increase velocity without sacrificing quality.
● Enjoy participating in a high performance team-oriented environment to deliver impactful digital solutions.
● Can serve as a subject matter expert as well as coach others in product development, business case development and product design in an AI present environment.
● Are highly organised and motivated with great attention on the bigger picture.
● Have excellent written and verbal communications skills
● Believe that tradies do important work and that supporting them to success is an awesome job.
● Want to do work that improves other people's lives, but also believe it should be fun.
Tradify is a fast-paced, action-oriented and sometimes unpredictable and challenging work environment, where our company values underpin everything we do. We focus on providing a fun and welcoming culture and offer a comprehensive remuneration and benefits package. We care deeply about diversity and inclusion and ensuring the Tech space in Aotearoa reflects our diverse communities.
Sound like you? Interested? Get in touch
If you like your written briefs as much as you love your creative concepts, here's a bit more information.
Primary Objectives
Based on the business mission and key objectives, the Product Manager will be shaping the direction and plans for Tradify's suite of digital products. You'll be responsible for using insights and data to inform clear and articulate briefs that enable the Product Owner and the rest of the cycle team to deliver great outcomes for the business. In an AI-augmented environment, your value lies in sharp problem framing, sound strategic judgment, rigorous thinking and stakeholder engagement.
Key activities include contributing to the product roadmap, participating and utilizing research activities, shaping and developing product development briefs to meet strategic objectives, and carefully reviewing and reporting on the performance and outcomes of product development activities.
Reports to:
● Director of Product
Functional Relationship with:
● Chief Product Officer
● Chief Technical Officer
● Director of Engineering
● Design Director
● UX / UI Designers
● Business Analyst / Product Owner
● Engineering Team
● Marketing and Sales
● Customer Success Managers
● Customer Support Team
Key Performance Indicators
● An amazing product that achieves greater success for our customers and our business.
● Ensuring that the Product Owner and cycles team are able to effective produce high quality work that matches or exceeds stated objectives.
● Key business objectives and strategies are being well supported by the product development plan.
● Demonstrating effective use of AI tools to increase both speed and quality of product work.

Key Responsibilities

● Understand business objectives, and how the product strategy relates to them.
● Develop product plans, and product briefs leveraging AI and influenced by research and insights, and in accordance with our product strategy.
● Own outcomes by ensuring we’re working on the right things, pushing the work through, getting it effectively to users, and reporting on the outcomes.
● Demonstrate thought leadership and serve as a subject matter expert for product management especially product management in this new AI infused world
● Establish and manage the ongoing activities of product management, drawing on inputs and feedback from participants and other stakeholders to ensure we are continually developing and optimising our processes and AI tool-chain
● Synthesise customer feedback (support tickets, reviews, NPS comments, churn surveys) at scale, leveraging AI, while maintaining deep primary research practices that generate genuine customer empathy and nuanced insights AI cannot provide.
● Leverage AI for data analysis to generate actionable insights and connect product outcomes to business results.
● Participating in a team-oriented environment to ensure an amazing user experience via a complex mobile app suite and web platform.
Skills and expertise:
● 5+ years experience in product design, product development and management or an equivalent combination of relevant education and experience.
● Extensive experience of leading product design and product development practices within a UX design or digital product or services company.
● Have deep fluency with AI tools and understand how to leverage them effectively while maintaining rigorous human judgment. You know when to trust AI outputs and when to override them.
● Have expertise in reaching out and understanding consumer behaviour and needs. Leverage AI to synthesize customer feedback at scale that you then verify.
● Have a great understanding of the concepts of product development, and user experience design as they relate to digital product and service design. You stay current on AI design tooling and know how to use it to increase velocity without sacrificing quality.
● Enjoy participating in a high performance team-oriented environment to deliver impactful digital solutions.
● Can serve as a subject matter expert as well as coach others in product development, business case development and product design.
● Are highly organised and motivated with great attention on the bigger picture.
● Have excellent written and verbal communications skills
● Believe that tradies do important work and that supporting them to success is an awesome job.
● Want to do work that improves other people's lives, but also believe it should be fun.
General Duties & Responsibilities
● Be punctual and work the hours and times specified.
● Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
● Support and help develop a positive workplace culture.
● Demonstrate excellent interpersonal communication skills.
● Responsibly manage all business resources within accountability levels.
● Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
● Comply with all employment obligations.
● Promptly undertake to complete all reasonable and lawful instructions and directions given.
● Serve the business in good faith, promoting and protecting the business's best interests.
● During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
● Demonstrate a commitment to Health and Safety at work when undertaking work or observing others in the workplace.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.