Product Manager at 1-800 Contacts — Draper, United States

About The Role

&lt;h4&gt;&lt;strong&gt;Who we are&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;Why you want this job&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;As a Product Manager, you’ll help make getting an eye exam and prescription easier for millions of glasses and contacts wearers. &lt;strong&gt;You’ll own the customer experience for an innovative, app-based vision exam and help shape the product vision, roadmap, and go-to-market strategy&lt;/strong&gt;. You’ll work closely with engineering, design, data, legal, and compliance teams to turn big ideas into a simple, seamless experience that makes it easier for customers to get the vision care they need and buy glasses online.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/h4&gt;
&lt;div class=&quot;s9&quot;&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span class=&quot;s5&quot;&gt;Plan&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;and execute&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;the&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;product roadmap&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;for regulated prescription technology&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;, aligning&lt;/span&gt;&lt;span class=&quot;s8&quot;&gt;initiatives&lt;/span&gt;&lt;span class=&quot;s8&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;with broader company goals and customer needs.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Lead discovery and validation efforts with customers and end users to ensure solutions address real-world pain points and deliver meaningful outcomes.&lt;/li&gt;
&lt;li&gt;Understand&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;customer needs, motivations, and pain points to create&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;user interfaces&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;that transform&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;complex&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;tasks into simple-to-follow&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;experiences&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Lead&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;an agile software development team&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;and work cross-functionally to drive&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;ideas from&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;inception&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;to launch&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams—including engineering, data science, UX design, marketing, and customer success—to define, build, and launch impactful product experiences.&lt;/li&gt;
&lt;li&gt;Understand and track product metrics &amp;amp; KPIs, and deliver features that meet defined business o&lt;span class=&quot;s5&quot;&gt;utcom&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;es&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Partner with&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;compliance&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;team&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;to&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;maintain&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;and&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;optimize&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;processes for change management&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;and regulatory adherence. Ensure proper measurement, validation, and documentation of software changes prior to release. &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Partner with marketing an&lt;span class=&quot;s5&quot;&gt;d ecommerce&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;to&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;understand market response to the product&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;, create effective messaging and product positioning, and develop cohesive customer journeys from awareness&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;through adoption and purchase.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/div&gt;
&lt;h4&gt;&lt;strong&gt;What you&#39;ll need&lt;/strong&gt;&lt;/h4&gt;
&lt;div class=&quot;s9&quot;&gt;
&lt;ul&gt;
&lt;li&gt;Ability to work from our Draper, Utah office 1-2 days a week&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;5+&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;years of product management experience&lt;/strong&gt; building&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;consumer facing&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;strong&gt;applications,mobile app experience&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;required&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Experience working with products that&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;leverage&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;advanced mobile technology, such as facial recognition,&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;voice&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;and speech recognition,&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;lidar,&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;device sensors,&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;or other similar technology&lt;/li&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Demonstrated success working in an environment and process that requires detailed documentation, compliance with privacy&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;standards or HIPAA,&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;or regular legal&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&amp;amp; compliance&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;oversight. Experience&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;with medical devices&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;is considered&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;a plus.&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Thrives in a fast-paced, start-up environment with an ability to change&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;approach to meet changing business needs&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills, comfortable&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;communicating&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;with stakeholders from all levels of the organization&lt;/li&gt;
&lt;li&gt;Experience working in agile&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;environments with cross-functional teams.&lt;/li&gt;
&lt;li&gt;Familiarity with&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;tools such as&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;JIRA, Confluence, Figma, Adobe Analytics, Tableau, etc.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills; proficient in using data&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;and A/B testing&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;to inform decisions&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;Strong technical literacy and the ability to engage in meaningful discussions&lt;span class=&quot;Apple-converted-space&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;regarding&lt;/span&gt;&lt;span class=&quot;s5&quot;&gt;algorithms, model performance, data structures, and API behaviors with engineers and data scientists.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/div&gt;
&lt;h4&gt;&lt;strong&gt;Perks&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Free eye exams for your entire family&lt;/li&gt;
&lt;li&gt;Deep discounts on lenses, glasses, and other services&lt;/li&gt;
&lt;li&gt;Amazing healthcare coverage&lt;/li&gt;
&lt;li&gt;401(k) match&lt;/li&gt;
&lt;li&gt;Flexible PTO&lt;/li&gt;
&lt;li&gt;Tuition reimbursement program&lt;/li&gt;
&lt;li&gt;In-house restaurant with highly discounted meals (Steak dinner under $6)&lt;/li&gt;
&lt;li&gt;Free snacks, ice cream, and drinks every day&lt;/li&gt;
&lt;li&gt;Full onsite gym&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;em&gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;#LI-Hybrid&lt;/p&gt;