TechOps Engineer

<div class="content-intro"><p><strong>ABOUT TALON.ONE:</strong></p>
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<p>Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.</p>
<p>Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.</p>
<p> </p></div><p><strong>ABOUT THE TEAM & ROLE</strong></p>
<p>Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.</p>
<p>This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.</p>
<p><strong>ONCE YOU ARE HERE, YOU WILL: </strong></p>
<ul>
<li>Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.</li>
<li>Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.</li>
<li>Level Up Incident Management: Own and optimize our<a href="http://incident.io/"> Incident.io</a> workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.</li>
<li>Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.</li>
<li>Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.</li>
<li>Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.</li>
</ul>
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<p><strong>WHAT WE NEED YOU TO BRING TO THE TABLE:</strong></p>
<ul>
<li>2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role</li>
<li>Experience working with production systems in a SaaS or cloud environment</li>
<li>Comfortable working with Linux, command-line tools, logs, and monitoring</li>
<li>Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"</li>
<li>A structured approach to troubleshooting and solving operational problems</li>
<li>Proactive attitude towards improving systems, processes, and tooling</li>
<li>Ability to work collaboratively with engineers across different teams</li>
<li>Willingness to learn and build deeper expertise in production systems and reliability</li>
</ul>
<p><strong>NICE TO HAVE</strong></p>
<ul>
<li>Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.</li>
<li>Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry</li>
<li>Experience with Kubernetes and GCP</li>
<li>Experience working with APIs, integrations, CI/CD, or infrastructure automatio</li>
</ul>
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<p><strong>OUR TECH STACK</strong></p>
<ul>
<li>Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads</li>
<li>Infrastructure as Code: Terraform / Helm</li>
<li>Observability & Incident Ops: Grafana, Datadog, Sentry,<a href="http://incident.io"> Incident.io</a></li>
<li>Databases: PostgreSQL</li>
<li>Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling</li>
</ul>
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<div class="p-rich_text_section"><strong>WHAT'S IN IT FOR YOU:</strong></div>
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<li>120+ team of engineers, product managers and product designers in Berlin</li>
<li>Leaders with 8+ years of experience building our promotions engine</li>
<li>€1,000 annual learning budget and free German language courses to boost your skills</li>
<li>30 days of annual leave, plus extra paid days for your birthday and moving day</li>
<li>Home office setup budget, a monthly home office allowance</li>
<li>Freedom to work from abroad for up to 90 days worldwide!</li>
<li>Mental health support with nilo.health and a discounted Urban Sports Club membership</li>
<li>20% company subsidy on your pension contributions</li>
<li>Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome</li>
<li>Lease your ideal bike through BusinessBike</li>
</ul>
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