Salesforce Administrator

Salesforce is iMentor's system of record for mentor recruitment and screening and for fundraising. It is a large, mature org with substantial custom configuration, fed continuously by several connected systems.
You'll be working alongside Recruitment, Screening, Program, and Development colleagues who are in direct contact with mentors and students every day — the data you steward is what makes that work possible. It's a good fit for someone who gets real satisfaction from finding the one broken field before anyone else notices, who'd rather build a system that catches problems automatically than rely on repeated manual fixes, and who likes being the first to know something's wrong, not the last to hear about it.
This role owns that data. Not just the configuration, the data itself: whether it is correct, whether it is protected, and whether the systems feeding it are working. When a record arrives incomplete, when Salesforce drifts out of step with the Platform, or when a field silently truncates and a mentor application disappears, you are the person who finds out first and traces it back to the source.
You will report to the Director of IT and work with Recruitment, Screening, Program, and Development. You will also be a first point of contact for colleagues who need help getting something out of Salesforce, and your job there is to make them more capable rather than to become their queue.
We have rolled out Claude across the organization. It is daily practice here, not an experiment, and this role is expected to use it: drafting flows, analyzing logs, writing documentation, first-pass triage. The judgment about what is right stays with you.

Responsibilities

The data is correct

• Maintain data integrity across a large org with extensive custom configuration
• Build and maintain reconciliation checks between Salesforce and its source systems, so that drift surfaces automatically rather than being discovered by a colleague
• Deduplicate contact and household records; manage imports and extracts
• Recognize and prevent silent data loss, the class of failure where a source field exceeds a Salesforce limit and a record is rejected with no error reaching anyone
• Own the data-quality standard for what “correct” means, and be able to evidence it

The data is protected

• Administer users, profiles, roles, permission sets, sharing rules, and field-level security on a least-privilege basis
• Run periodic access reviews so that permissions are actively maintained rather than accumulated
• Handle mentor, student, and donor records in line with FERPA, donor obligations, and iMentor data protection policy
• Follow iMentor's policies on credential handling, software installation, and third-party access to iMentor systems, and raise concerns early
• Support the organization's SOC 2 work with evidence from your area
• This is data stewardship within the systems you administer. It is not an information security role; you will have security colleagues.

The integrations work

• Own the integrations that feed Salesforce: FormAssembly (mentor applications), our in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and our donation tools
• Diagnose failed and partial records end to end, using connector and integration logs alongside Salesforce, and trace root cause back to the source system rather than patching the symptom at our end
• Configure and maintain field mappings, record-matching criteria, and upsert keys
• Be consulted on changes to any system that writes into Salesforce, so that schema and process changes upstream do not arrive as surprises

Teams are Unblocked

• Triage and resolve requests through our ticket queue, keeping non-technical colleagues clearly informed in writing
• Train and enable staff through materials, demos, and sessions, so that routine requests become self-service over time
• Document configuration, workflows, and the reasoning behind decisions, so that knowledge does not sit with one person
• Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior, and support Development on donation data and campaign structure
• Manage the three annual Salesforce releases: review release notes, test in a sandbox (scheduled outside business hours where needed), and communicate what is changing

First 90 Days

• Build a working map of every system that writes into Salesforce, what it writes, and how failures currently surface
• Stand up reconciliation checks between Salesforce and at least two source systems, so divergence is detected automatically
• Complete a full access review and bring permissions to least privilege
• Clear the inherited backlog in the support queue and establish what routine looks like

Qualifications

• At least 3 years of Salesforce administration experience in an organization with 100+ users
• Demonstrated experience troubleshooting integrations between Salesforce and third-party systems, including reading logs to establish root cause
• Experience with data import, export, and deduplication at scale
• Experience administering users, profiles, permission sets, and sharing rules
• Experience supporting users through a ticketing system
• Able to explain a technical constraint and its trade-offs to a non-technical colleague in writing
• Comfortable using AI tools in daily technical work, and disciplined about verifying their output before it reaches production. We care more about your judgment on when an answer is wrong than about which tools you have used
• Bachelor's degree, or equivalent practical experience

Strongly Preferred

• Nonprofit Success Pack (NPSP) experience
• Salesforce Administrator Certification
• API integration experience and comfort with Postman, curl, and JSON
• Apex, SOQL, and Flow
• Experience administering FormAssembly, Campaign Monitor, Eventbrite, or DocuSign
• Experience working under a compliance framework such as SOC 2, FERPA, or similar

Compensation and Benefits

• Salary $80,000 – $90,000 commensurate with experience
• Up to 100% employer funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Hybrid Home/Office/School working arrangement
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• Flexible personnel wellness budget for reimbursements or marketplace purchases
• Every staff member is eligible for organization-sponsored professional development annually
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave

About iMentor
At iMentor, we believe in the transformative power of mentorship as a force for good. We partner with schools in communities in which a majority of students will be first-generation college students. iMentor matches every 11th and 12th grade student in our high schools with a committed mentor – offering each mentee, regardless of background or GPA, a champion for their success.
Mentors can provide students with a level of personalized support that cannot be achieved through traditional school counseling alone. Of the most recent graduating high school class, 81% of students learned about a new post-secondary pathway through iMentor and 93% were accepted into college and intend to enroll. Since 1999, iMentor has served more than 42,000 students and is poised to scale our model to make mentoring accessible across the country.
Our Commitment to Community, Educational Access, and Opportunity
Central to our mission is a dedication to creating an environment where all stakeholders, including students, mentors, and staff, feel valued and supported. We are committed to the ongoing effort and investment required to ensure that all students have access to the resources and support needed to succeed. Recognizing that historical and systemic challenges continue to impact educational outcomes, we focus on addressing economic and structural barriers that affect the communities we serve.
How to Apply
Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for this position. Applications will be considered on a rolling basis, so we encourage you to apply as soon as possible.
iMentor is an Equal Opportunity Employer