Service Engineer

Make a Meaningful Impact
SciMed is a leading provider of products and services in biomedical, drug discovery, education, healthcare, industrial laboratory, medical devices, pharmaceutical, and research life sciences.
We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.
At SciMed, you can play a role in making a difference for research and science worldwide.
SERVICE ENGINEER
Job Responsibilities

• Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.
• Promptly following up on service requests and providing customer feedback
• Keeping up to date on administrative responsibilities such as maintaining customer service logs/reports, providing quotations through CS and internal service records in a timely manner. Write service reports and document all maintenance and repair work.
• Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.
• Utilising the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations
• Identifying and participating in sales opportunities such as new contracts or contract renewals
• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

• Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.
• Possess some basic IT related experience.
• Possess minimum 2 years of relevant working experience/ Candidates with limited working experience will also be considered.
• Experience in troubleshooting and responding to customer concerns.
• A valid driver’s license 2/3 is advantages and willingness to travel for service training (as and when opportunities arises)
• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment at customer’s site.

(Working Conditions

• Working in the area of laboratories, schools, and hospitals.
• Outdoor work environment depending on equipment location at customer's site.)

Ready to Make an Impact?
If this opportunity aligns with your skills and career goals, we'd love to hear from you. Apply today and take the next step in your career with us.
Building an Inclusive Culture
We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.