Lead Veterinary Receptionist / Client Service Representative

<p class="x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Doc Holly Pet Vet</strong> is seeking an outgoing, experienced Lead Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital and a leader for our client service team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.</span></p>
<p class="x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a lead, you will also play an important role in supporting and developing the client service team. Responsibilities will include training and mentoring team members, helping ensure consistent communication and excellent client service, providing guidance during daily operations, and addressing questions or concerns that arise from both clients and team members. You will work closely with hospital leadership to help foster a positive, collaborative, and efficient team environment.</span></p>
<p class="x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">The ideal candidate is friendly, confident, detail-oriented, highly organized, and an excellent communicator who enjoys helping others succeed. We are looking for someone who can lead by example, remain calm in a fast-paced environment, and balance exceptional client care with strong team leadership.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Schedule and compensation:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Compensation: <strong>amp;amp;lt;span class="marker">18 - $20</span></strong> per hour, for each hour worked</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This is a <strong><span class="marker">full-time</span></strong> position, with a<span class="marker"><strong> 4/10</strong> </span>schedule and availability needed <strong><span class="marker">Monday-Friday.</span></strong></span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Full-time Benefits Package*:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Health package: Medical, dental, and vision insurance</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Life insurance and disability</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee Assistance Program (EAP)</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401k with company match</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid time off in accordance with site policy and applicable law</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="marker" style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Personal pet discount</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="marker" style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Uniform allowance</span></li>
</ul>
<p><span class="marker" style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em>*Part-time team members may be eligible for limited benefits in accordance with company policy and state law</em></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">M<strong>inimum qualifications and skill set:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span class="marker">3+ years</span> of experience in a customer service, reception, or client-facing role</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Previous veterinary receptionist or healthcare-related front-desk experience required</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficiency in the following skills:</span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to manage a multi-phone line system while assisting in-person clients</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience working with veterinary practice management software, especially Avimark, preferred</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to train, mentor, and support new and existing client service team members</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong problem-solving and decision-making skills with the ability to address client and team concerns professionally</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Exceptional verbal and written communication skills</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience scheduling appointments and coordinating calendars preferred</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to accurately process payments and maintain financial records</span></li>
</ul>
</li>
</ul>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span class="marker">Why choose Doc Holly Pet Vet?</span></strong></span></p>
<p class="x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At Doc Holly Pet Vet, located in Hayden, ID, we are dedicated to providing top-quality veterinary care with a compassionate touch. Our team of 3 veterinarians provides comprehensive care for both small and large animal patients, offering a diverse and rewarding caseload. In addition to routine and medical care, we also offer breeding services to support our clients and their animals throughout the breeding process. Our experienced team is committed to the health and well-being of every patient, ensuring they receive the highest standard of medical attention.</span></p>
<p class="x1yc453h xma8rkl xgoqxah xutxfr x1fie51u xgyxj25 x1xobyvs x1elgs31 x1fv8qjw xcy5tzr x1ht4adc xnvauns x1c2l018 x14l7nz5 xuw7688 x1pjt2rx x160d6zm xrxpjvj"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We foster a collaborative and supportive work environment that encourages continuous learning, professional growth, and teamwork. Join us and be part of a practice that values compassion, innovation, and excellence in veterinary medicine while providing high-quality care to a diverse range of patients and their families.</span></p>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#LI-JG1</span></p>
<p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.</p></div><div class="title">Pay Range</div><div class="pay-range"><span>$18</span><span class="divider">—</span><span>$20 USD</span></div></div></div><div class="content-conclusion"><p>Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email hidden]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.</p>
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