Front Desk Receptionist (Bilingual - Spanish)

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience
• Must be Bilingual in English and Spanish
• High School Diploma or equivalent is required
• 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
• Must be proficient in MS Office (Outlook, Word, and Excel)
• Must have the ability to learn new software
• Possesses the personality and demeanor to work with difficult clients
• Must be detail-oriented and have the ability to multi-task
• Must be a team player
• Thrives under pressure in an outpatient client environment
• 1 form of picture ID (non-expired)
• Unexpired passport: OR
• Driver’s License AND Social Security Card; OR
• State ID Card AND Social Security Card

Salary: $19.00- $20.00 per hour
Compensation commensurate with experience and qualifications.