Bilingual Call Centre Agent at Brink's Canada Ltd —

About The Role

About the Role

The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
SCHEDULE
Sunday–Thursday

15:00–23:00, with flexibility to provide overnight coverage as required

Key Responsibilities

Respond to internal and external customer inquiries via phone and email
Provide support related to Brink’s products and services
Troubleshoot technical issues impacting customers and crew members
Collaborate with internal departments to ensure timely resolution of customer concerns
Follow established processes to diagnose issues and identify appropriate solutions
Generate and distribute operational reports throughout the day
Support ad hoc projects and serve as a key contact for customer communications
Deliver a professional, positive, and efficient customer experience

Required Qualifications
We're looking for candidates who have:

A passion for delivering exceptional customer service
Fluency in English and French (spoken and written)
Minimum 2 years of experience in:
Call Centre environments
Customer Service roles
Help Desk or Technical Support positions
Strong problem-solving and troubleshooting skills
Ability to remain calm and effective under pressure
Ability to manage multiple priorities and quickly adapt between:
Technical support inquiries
Billing-related concerns
Phone and email communications
Excellent verbal and written communication skills
Strong computer and technology skills
A positive, collaborative, team-first mindset
A continuous improvement approach with a willingness to suggest process enhancements

Nice to Have Qualifications: