Refund Assistant

• Checking tax-free forms for completeness in accordance with tax law and Global Blue guidelines.- Refunding the payment amount in accordance with Global Blue guidelines, including checking travellers' eligibility for tax refunds.- Using necessary internal user software for communication and refunding the payment amount, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual (technical user manual REX) and MS Office.- Processing of cash and cashless transactions for customers in accordance with Global Blue guidelines- Fraud prevention and security measures in cooperation with the responsible Refund Manager / Airport Manager. Compliance with anti-fraud guidelines.- Preparation of the corresponding daily closings and daily statements- Cash register entries and management / proactive monitoring of cash balances at your own counters- Supporting the supervisor/airport manager in the ‘recovery or prevention of payment errors’ known as the ‘Recovery Project’- Professional interaction with customers

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