Operations Lead

<h2><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>About Comfrt:</strong></span></span></h2>
<p><span style="font-size: 12pt;">Comfrt is a mental wellness movement creating "products that feel like a hug." We specialize in weighted gear designed to ease anxiety and provide comfort. Our retail spaces are high-energy environments where we sell like friends, not salespeople.</span></p>
<h2><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>The Role:</strong></span></span></h2>
<p><span style="font-size: 12pt;">You are the primary operational engine on the sales floor, driving daily execution, stock accuracy, and floor readiness while leading the team to meet and exceed revenue targets. In this high-visibility leadership role, you own real-time floor management, visual merchandising standards, and associate coaching to deliver a flawless operational environment and a world-class customer experience.</span></p>
<h2><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>Key Responsibilities:</strong></span></span></h2>
<h3><span style="font-size: 12pt;"><strong>Sales Floor Leadership & Real-Time Coaching</strong></span></h3>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Active Floor Presence:</strong> Act as the primary lead on the sales floor, orchestrating team movements to ensure 100% guest coverage.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Instant Coaching:</strong> Provide constant "in-the-moment" feedback to associates. Catch the team doing things right and pivot missed opportunities immediately to drive KPIs (Conversion, UPT, and AOV).</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>People-first Expert:</strong> Model and train the team on the Comfrt selling style—approaching every customer as a peer rather than a transaction.</span></li>
</ul>
<h3><span style="font-size: 12pt;"><strong> Visual Merchandising & Inventory Flow</strong></span></h3>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Total Inventory Flow:</strong> Own the back-to-front product lifecycle. Ensure all shipments (including weighted gear up to 40 lbs) are processed and floor-ready within 24 hours.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Inventory Integrity: </strong>Oversee stockroom organization and inventory accuracy. </span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Replenishment Ownership:</strong> Manage daily replenishment to ensure the sales floor is never "gapped." Identify bestsellers and adjust displays to keep high-demand styles front and center.</span></li>
</ul>
<p> </p>
<h3><span style="font-size: 12pt;"><strong>Activations & Social Media</strong></span></h3>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Social Content:</strong> Be the face of the store on camera! Assist the GM/ASM in creating daily, high-energy TikTok/Reels content to engage our online community.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>In-Store Activations:</strong> Support the execution of "wellness drops" and in-store events, ensuring the team is hyped and the floor is prepared for high-traffic launches.</span></li>
</ul>
<h2><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></span></h2>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">3+ years of retail experience, preferably in a high-volume or "mall" environment.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to coach and train others on selling skills.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">High energy and a "bias for action"—you don't wait to be told to fix a display or help a customer.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfortable being on camera and engaging with social media trends.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Must be available for peak retail periods including Black Friday and the holiday season.</span></li>
</ul>
<h2><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>Other "Must-Haves":</strong></span></span></h2>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Passion for mental wellness and the Comfrt mission.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">An entrepreneurial spirit—you take pride in the store looking and performing its best.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to lift up to 40 lbs (our weighted gear is the real deal!).</span></li>
</ul>
<p><span style="font-size: 12pt;"><strong>Reasonable Accommodations & Diversity Statement</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Religious Accommodations:</strong> Comfrt provides reasonable accommodations for religious beliefs, observances, and practices, including requests for time off, in accordance with applicable laws.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Physical Requirements:</strong> Essential physical requirements for this role are listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these essential functions, provided it does not cause undue hardship to the business.</span></li>
</ul>