Sales Representative (Ecommerce Operational Analyst)

A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
A Career at HARMAN Lifestyle
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
· Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
· Unite your passion for audio innovation with high-tech product development
· Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

The Ecommerce Operational Analyst is responsible for ensuring the seamless day-to-day operation of HARMAN's direct-to-consumer ecommerce platforms across the North Latin America region. This role owns the operational health of the websites, ensuring that customers experience a reliable and frictionless purchase journey from product availability through order fulfillment and post-purchase support. The analyst works closely with global, regional, and cross-functional teams to optimize site performance, manage operational processes, support platform enhancements, and drive continuous improvement initiatives.

What You Will Do

· Manage the day-to-day operations of HARMAN’s ecommerce websites, ensuring optimal site functionality, stability, and customer experience.
· Monitor the end-to-end order lifecycle, ensuring accurate order processing, fulfillment, shipping, invoicing, returns, and issue resolution.
· Own demand forecasting and product availability planning, partnering with merchandising and supply chain teams to maintain healthy inventory levels and maximize sales opportunities.
· Coordinate and support website enhancements, platform updates, testing, and implementation of new features in collaboration with global ecommerce and IT teams.
· Conduct regular site audits and performance analysis, identifying opportunities to improve conversion, operational efficiency, and customer experience.
· Monitor key ecommerce KPIs, develop operational reports, and provide actionable insights to support business decisions.
· Serve as the primary point of coordination between Ecommerce, IT, Merchandising, Customer Service, Logistics, and external partners to ensure timely resolution of operational issues and successful project execution.
· Support promotional campaigns, product launches, and seasonal events by ensuring operational readiness, catalog accuracy, pricing integrity, and inventory availability.
· Drive process improvements, documentation, and automation initiatives to enhance scalability, efficiency, and overall ecommerce performance.
What You Need to Be Successful
· A thorough understanding of ecommerce operations, including order management, inventory planning, fulfillment processes, and customer experience.
· 2-4 years of experience in ecommerce operations, digital commerce, business analysis, or related field.
· Demonstrable knowledge of ecommerce platforms, web merchandising, inventory forecasting, website QA, and digital analytics tools.
· Proficiency in Microsoft Excel, reporting and dashboard development, data analysis, and performance monitoring.
· Well-versed in cross-functional collaboration with IT, merchandising, logistics, customer service, and supply chain teams to drive operational excellence.
· Strong analytical, organizational, and problem-solving skills with the ability to manage multiple projects and priorities in a fast-paced environment.
· Experience identifying operational issues, driving process improvements, and implementing scalable solutions to improve site performance and customer satisfaction.
Bonus Points if You Have
· Experience with Salesforce Commerce Cloud (Demandware), SAP, PIM, DAM, Google Analytics (GA4), or similar ecommerce technologies.
· Experience supporting direct-to-consumer (DTC) ecommerce businesses and omnichannel retail operations.
· Experience working with global teams and coordinating cross-regional ecommerce initiatives.
· Knowledge of ecommerce best practices related to UX, SEO, site merchandising, online payments, and fraud management.
· Experience supporting product launches, promotional campaigns, and peak sales events.
· Certification in Google Analytics, Project Management, Agile methodologies, or Ecommerce/Digital Marketing disciplines.
What Makes You Eligible
· Bachelor's degree in Business, Marketing, Engineering, Supply Chain, or a related field.
· Fluent in English and Spanish, with strong verbal and written communication skills.
· Eligible to work in the country where the position is based.
· Willingness to travel up to 10% of the time, if required.
· Ability to work effectively with global stakeholders across multiple time zones.
· Comfortable working in a hybrid and highly collaborative environment.
· Flexibility to support critical ecommerce operations, website launches, and business incidents outside standard working hours when necessary.
· Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
· Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
· Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
· Extensive training opportunities through our own HARMAN University
· Competitive wellness benefits
· Tuition reimbursement
· “Be Brilliant” employee recognition and rewards program
· An inclusive and diverse work environment that fosters and encourages professional and personal development
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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.