PSP Support Agent – Junior

Overview:
SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.
Purpose of the Role:
Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities:

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Process customer and payment system requests via the Jira helpdesk and email.
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Monitor and maintain the stability of payment systems.
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Work directly with payment systems.
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Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
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Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
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Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).
Required Experience:
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Higher or incomplete higher education (preferably with a technical background).
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English proficiency at B2 level or higher.
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Russian proficiency at C1 level or higher.
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Experience working with payment systems is preferred.
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Hands-on experience providing support via a helpdesk system is desirable.
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Background in technical support (1st or 2nd line) will be an advantage.
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Basic knowledge of web architecture will be a plus.
Our Benefits:
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Full-time remote work opportunities and flexible working hours
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Private insurance
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Additional 1 Day Off per calendar year
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Sports program compensation
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Comprehensive Mental Health Programme
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Free online English lessons with a native speaker
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Generous referral program
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Training, internal workshops, and participation in international professional conferences and corporate events