Director of Loss Prevention

About The Red Palace
A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
About Position
The role is responsible for managing daily security operations, ensuring the safety and protection of all property assets, employees, and guests. Key responsibilities include accident and fire prevention, emergency response, and maintaining a secure environment throughout the property. Ensures all logs, certifications, and documentation are maintained in compliance with legal requirements and Standard Operating Procedures. Drives continuous improvement in guest and employee safety and satisfaction while optimizing departmental financial performance. The HSSE (Health, Safety, Security, and Environmental) Manager reports directly to this role.

Responsibilities:

Managing Security Operations
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Assists in the development and implementation of emergency procedures.
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Recommends follow-up action for security breaches.
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Conducts investigation of all losses of property assets and refers to proper management for disposition.
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Deploys security staff to effectively monitor and protect property assets.
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Oversees colleague housing.
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Comply with all Corporate Security safety and security management guidelines and procedures.
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Conduct periodic patrols of entire property and parking areas.
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Recognize success across areas of responsibility.
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Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
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Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
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Implement action plans to monitor and control risk.
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Maintains required reports and documentation regarding patrols of property and parking areas.
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Provides means for obtaining necessary medical attention on a timely basis.
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Conducts hourly employee performance appraisals according to Standard Operating Procedures.
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Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
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Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
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Maintain first aid and CPR certifications required for Security officers.
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Implements local authority’s requirement for security and safety.
Leading Security Health & Safety Teams
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Attend pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.
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Celebrate successes by publicly recognizing the contributions of team members.
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Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
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Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
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Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
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Encourages and builds mutual trust, respect, and cooperation among team members.
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Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
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Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
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Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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Serves as a role model to demonstrate appropriate behaviors.
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Embrace and champion the Company’s legacy values and competencies in all guest, team, and stakeholder interactions.
Ensuring Exceptional Customer Service
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Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
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Empowers employees to provide excellent customer service.
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Meet quality standards and meet customer expectations on a daily basis.
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Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
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Provides services that are above and beyond for customer satisfaction and retention.
CONDUCTING HUMAN RESOURCES ACTIVTIES
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Assists in minimizing cost of accident claims through aggressive claims management.
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Brings issues to the attention of Human Resources as necessary.
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Strives to improve service performance.
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Oversee property policies fairly and consistently.
ADDITIONAL RESPONSBILTIES
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Analyzes information and evaluate results to choose the best solution and solve problems.
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Develops and maintains a working relationship with local law enforcement authorities.
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Inform and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
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Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Provides guidance in setting health and safety policies and standards.
CORE COMPETENCIES
Leadership
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Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
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Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
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Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
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Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
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Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
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Driving for Results - Focuses and guides others in accomplishing work objectives.
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Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.
Building Relationships
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Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
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Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
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Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
GENEREATING TALENT AND ORGANAZIONAL CAPABILTY
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Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
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Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
LEARNING AND PROFESSIONAL EXPERTISE
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Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
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Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
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Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
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Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies, including safety standards, government regulations, and applicable civil laws to promote effective operations for the protection of people, data and property.
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External Relationship Building - The ability to form cooperative relationships with members of public safety organizations (i.e. fire, police) and other local authority.
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Security/Loss Prevention - Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incidents, accident, and injury investigations.
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Emergency Response - Knowledge of fire safety (e.g., location of fire exits, location of fire safety equipment, and fire emergency plans), knowledge of emergency procedures related to situations such as floods, severe weather, bomb threats, robberies, and natural disasters.
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Investigations/Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with Finance dept for insurance companies on the claims process.
BASIC COMPETENCIES
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Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
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Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
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Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
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Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
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Writing - Communicates effectively in writing as appropriate for the needs of the audience.
EDUCATION & EXPERIENCE
Education and Experience
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High school diploma or GED; 4 years’ experience in security/loss prevention or related professional area.
OR
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2-year degree from an accredited university in Criminal Justice or related major; 2 years’ experience in the security/loss prevention or related professional area.