Staff Product Engineer, Enterprise AI at Mozilla — Remote

About The Role

&lt;p&gt;&lt;strong&gt;Why Thunderbird?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. At Thunderbird, we build privacy-respecting communication and productivity tools that help people manage their digital lives while staying in control of their data.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are open source by design. Our products are developed transparently and in collaboration with a global community of contributors, and that same spirit shapes how we work: collaboratively, inclusively, and with a shared commitment to putting users first.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our small but growing distributed team includes more than 65 people across seven countries. As Thunderbird evolves beyond a single desktop application, we are expanding across desktop, mobile, paid services, AI offerings, and enterprise-facing work to build independent, privacy-respecting alternatives to big tech ecosystems.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Our revenue model combines user donations, which help keep Thunderbird’s applications freely available, with paid services that cover the costs of hosted offerings while supporting long-term sustainability and continued innovation.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;A note about Thunderbird and Mozilla: &lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thunderbird Technologies Corporation is the nonprofit-owned company behind Thunderbird email and a growing portfolio of products. While part of the Mozilla family, Thunderbird is a separate entity from Mozilla Corporation and Mozilla Foundation with its own compensation programs, benefits, and employment policies.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;To learn more, visit &lt;a href=&quot;https://www.thunderbird.net&quot;&gt;www.thunderbird.net&lt;/a&gt; and &lt;a href=&quot;https://www.thunderbolt.io&quot;&gt;www.thunderbolt.io&lt;/a&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The opportunity&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thunderbird is expanding beyond email with Thunderbolt, an open-source AI client designed for organizations that need more control over their data, infrastructure, and model choices.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re looking for a Staff Full-Stack Product Engineer: a full-stack engineer who ships production code and works directly with the partners and enterprise customers adopting Thunderbolt. You’ll spend most of your time in the codebase, building the features, integrations, and customizations that real deployments need. The rest of your time goes to working alongside technical partners to get those deployments running and keep them healthy.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thunderbolt is delivered largely through technical partners and systems integrators who own the day-to-day customer relationship. You’ll be the engineer behind them. You’ll understand how a customer’s environment actually works, turn that understanding into working software, and fix the hard problems that need someone who knows the code.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Build and ship full-stack features, integrations, and customer-specific customizations in the Thunderbolt codebase, from front-end UI through APIs, services, and deployment configuration.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work directly with technical partners and enterprise customers to understand their environments, requirements, and constraints, and turn them into technical plans and working software.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Support pilots, proofs of concept, and early production deployments, including partner-hosted and customer-controlled environments.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Diagnose and fix complex issues across the application, infrastructure, identity and access, integration, and data-access layers, including bugs and regressions that need a code change and a release.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Maintain customer-specific customizations over time so they keep working as the core product evolves.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Spot which customer requests should become general product capabilities, and work with product and engineering to build them that way rather than as one-offs.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bring real-world deployment feedback into roadmap and prioritization discussions.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Write the documentation, deployment guidance, and runbooks that let partners handle routine issues on their own.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Use AI-assisted development tools thoughtfully to move quickly while keeping strong judgment about quality, security, and maintainability.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you bring&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;10+ years of professional software engineering experience, including significant time building and shipping production applications with Staff-level scope and impact.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong full-stack engineering skills, including modern TypeScript or JavaScript, component-based front-end frameworks, and back-end services, APIs, and integrations.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Meaningful experience working directly with customers, partners, or systems integrators in a technical capacity where you also wrote the code. Forward deployed, embedded, consulting, and implementation engineering work all count.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience building or supporting AI-enabled applications, such as LLM platforms, RAG systems, agents, enterprise search, or data connectors.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Solid understanding of enterprise deployment concerns, including authentication and identity providers, access control, self-hosted and hybrid infrastructure, observability, and reliability.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Judgment about when to build something custom, when to generalize it into the product, and when to push back on a request.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Clear communication skills with both technical implementers and non-technical stakeholders, including being honest about what the product can and can’t do today.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong collaboration skills, including experience working closely with product managers, designers, engineers, and other cross-functional stakeholders.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Comfort operating independently in an early-stage product where requirements, architecture, and processes are still taking shape.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Bonus points for&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with self-hosted, private cloud, sovereign, or regulated deployment environments.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with Docker, Kubernetes, CI/CD, and cloud deployment.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working with European enterprise or public sector customers, or with data residency and sovereignty requirements.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience supporting security reviews, privacy assessments, or enterprise procurement processes.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Open-source contributions, or experience in open, highly collaborative engineering environments.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What success looks like&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In your first few months, you’ll help land Thunderbolt’s first enterprise deployments. That means shipping the customizations those customers need, getting partner-hosted deployments stable, and fixing the issues that only show up in real environments.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Over time, success means each new deployment takes less custom work than the last. You’ll have turned one-off requests into reusable product capabilities, and partners will be able to handle routine issues without pulling in engineering.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Work environment&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’ll work with our passionate staff and open-source community members from all over the globe to support the mission and objectives of Thunderbird Technologies Corporation. In this role, you’ll also collaborate closely with engineering, product, design, enterprise-facing teams, technical partners, contractors, and external contributors working on Thunderbolt.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;This is a remote, full-time position. Many of Thunderbolt’s customers and partners are based in Europe, so some regular overlap with European business hours is expected. Strong communication and documentation skills are essential for effective collaboration across time zones and disciplines.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation &amp;amp; benefits&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Canada: $155,000 - $185,000 CAD&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Work &amp;amp; career&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Fully remote work &amp;amp; schedule flexibility&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Company-provided laptop&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Annual bonus program&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monthly remote work stipend&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Annual professional development stipend&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Access to&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-weight: 400; color: rgb(0, 0, 0);&quot;&gt;Coursera &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;l&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;earning platform&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Industry conferences&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Company all-hands and team gatherings&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Rest &amp;amp; play&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;24 days PTO per year (prorated)&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Your birthday&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Year-end company shutdown&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;9 wellbeing days&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Public holidays&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Other paid leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Quarterly wellbeing stipend for personal / family activities&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Health &amp;amp; family&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400; color: rgb(0, 0, 0);&quot;&gt;RRSP&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;color: rgb(0, 0, 0);&quot;&gt; &lt;/span&gt;contributions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Health, dental, &amp;amp; vision insurance&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Disability insurance&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Life insurance&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Employee assistance program&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Paid parental leave&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Paid sick days&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Work eligibility&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Applicants must reside in and &lt;/span&gt;&lt;strong&gt;have permanent work authorization&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;How to apply&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please apply directly through our &lt;/span&gt;&lt;a href=&quot;https://www.mozilla.org/en-US/careers/listings/?team=MZLA/Thunderbird&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;career page&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;. We carefully review every cover letter and screening question, so take the time to answer each fully.&lt;/span&gt;&lt;strong&gt; &lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. &lt;/span&gt;&lt;strong&gt;Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Our commitment to diversity, equity, and inclusion&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Thunderbird believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Thunderbird will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at&lt;/span&gt;&lt;strong&gt; [email hidden]&lt;/strong&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; to request accommodation.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;