Client Service Coordinator at Guidepoint — Mumbai, India

About The Role

&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;Overview:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;&quot;&gt;Our Mumbai office is seeking a Coordinator to join our Client Service team. This is a fantastic opportunity to join a dynamic, fast-paced start-up environment to work on projects within multiple industry sectors.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;&quot;&gt;If you are a detailed-oriented, goal-oriented and organized individual who enjoys learning new things, then this opportunity might be the one for you!&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;strong&gt;What You&#39;ll Do:&lt;/strong&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Responsible for scheduling telephone consultations for client service teams&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Coordinate with advisors to obtain responses, availability and confirm telephone &lt;/span&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;consultations&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Leave messages and follow up with Advisors to expedite scheduling projects&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Maintain an updated status of client telephone consultations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Update Advisors’ profiles as needed&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Qualify Advisors via questionnaire to confirm if they are appropriate for consultations&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Follow multiple work streams to help Project Managers organize client requests and track &lt;/span&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;progress on projects&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Assist with ad-hoc requests&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;strong&gt;What You Have:&lt;/strong&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Bachelor’s degree&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;1-3 years of previous work experience dealing in a high-call volume environment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Previous project management experience strongly preferred&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;&lt;strong&gt;Skills You Will Bring:&lt;/strong&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Exceptional organizational skills with meticulous attention to detail&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Ability to prioritize and multi-task and to work under tight deadlines&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Flexibility to work long and unpredictable hours&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Proficiency in MS-Office, Outlook, and Google Suite&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Proficient in the use of the internet for research&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Demonstrated ability to communicate effectively and persuasively, both verbally and &lt;/span&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif;&quot;&gt;textually&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;Demonstrated ability to work both in a team atmosphere and autonomously&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&amp;nbsp;A desire to work in a fast-paced entrepreneurial environment&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;What we Offer:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Competitive compensation&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Employee medical coverage&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Central office location&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Entrepreneurial environment, autonomy, and fast decisions&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Casual work environment&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;&quot;&gt;&lt;strong&gt;About Guidepoint:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Guidepoint powers end-to-end research workflows for the world’s best research teams.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;Backed by a global network of more than&lt;strong&gt; 2 million experts and over 1,600 employees&lt;/strong&gt;, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;#LI- SR1&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;#LI- HYBRID&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
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