Insurance Claims Officer – Marine, Property & Liability

Job Overview
We are seeking an Insurance Claims Officer – Marine, Property & Liability to manage claims from notification through assessment, settlement and closure. The role covers policy review, stakeholder coordination and compliant, efficient claims handling.

Key Responsibilities

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Receive, register and acknowledge marine, property and liability claims.
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Review policies, endorsements, limits, exclusions and deductibles.
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Gather and verify statements, photographs, reports, invoices, estimates and other supporting documents.
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Assess claim validity, quantum and liability within policy terms and authority limits.
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Coordinate with insured parties, brokers, insurers, surveyors, loss adjusters, investigators, repairers, legal representatives and service providers.
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Process cargo, vessel, property, accident, third-party liability, personal injury and related claims.
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Review repair quotations, replacement costs, settlements, salvage and recovery opportunities.
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Prepare evaluations, reserves, settlement documents, payment requests and closure recommendations.
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Prepare claims reports, management information and ageing analysis.
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Ensure compliance with policy terms, procedures, regulations and data protection requirements.
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Support audits, reconciliations, reviews and continuous improvement initiatives.
Qualifications and Experience
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Bachelor’s degree, higher diploma or relevant qualification in Insurance, Risk Management, Finance, Business Administration or a related field.
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Experience as an Insurance Claims Officer, Claims Executive, Claims Handler, Insurance Coordinator or similar.
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Experience handling marine, property, liability, cargo or general insurance claims.
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Knowledge of insurance policies, claims procedures, loss assessment, settlements and documentation.
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Understanding of marine cargo and hull, property, accident and third-party liability claims is preferred.
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Ability to interpret policy wording, endorsements, exclusions, schedules and claim documents.
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Experience coordinating with adjusters, surveyors, garages, repairers, brokers, insurers and other parties.