00765 Assistant Store Manager

Sally
Beauty
Assistant
Manager
Essential
Function
Store
Managers are responsible for hiring, developing and leading all store
associates while ensuring optimal customer experiences, effectively overseeing
all store operations, and maintaining brand standards. Develop the strategies
and plans to achieve key performance indicators and financial targets through
business analysis, action planning, effective communication and consistent
accountability. Assistant Managers, as part of their development, support the
Store Manager in all areas outlined below and are responsible for all Primary
Duties when the Store Manager is not present.
Primary
Duties
30%
Brand: Provides supervision and supports the direction & planning of
associates� daily goals and activities to deliver an exceptional client
experience which maximizes sales/KPIs and drives customer loyalty in assigned
stores. Emphasis placed on both the in-store selling model and Omni-channel.
Ensures all brand standards are met such as merchandising, POGs, marketing,
back rooms, dress code, etc. Acts as main point of contact to resolve customer
issues and concerns. Analyzes store trends and can anticipate customer demands.
30%
People: Engages, trains and develops their teams to achieve positive results.
Leverages internal hiring platforms and actively recruits to build strong
network of external candidates to fill positions when required. Can identify
strengths as well as opportunities for each associate and can effectively
address by coaching or counseling. Holds team accountable to Company policies
and expectations. Maintains positive associate relations by resolving associate
concerns and keeping associates informed of relevant Company information.
Builds strong working relationships with Store Manager peers. Maintains
consistent and timely communication with AM/DM. Fosters an environment of
diversity, inclusion and belonging.
30%
Operations: Ensures execution of all company processes through training,
management, analysis and continuous improvement. Ensures all processes to
support digital strategies are utilized such as Omni-channel fulfillment
(SFS/SDD/BOPIS).
Store
Managers effectively manages inventory through ordering and shipment
processing. Manages payroll hours to the needs of the business and schedules
appropriately. Ensures all store opening and closing procedures are performed
correctly. Timely and accurate follow through with Company directives,
assignments & projects.
10%
Safety/Loss Prevention: Ensures the store environment is safe at all times for
associates and customers; all policies and procedures are followed and
enforced. Responsible for protecting company assets by ensuring all inventory
and cash control procedures are being followed in store as they relate to
shrink, damages, banking, etc. Analyzes and utilizes all available reporting,
tools and technology. Ensures stores are compliant with all HAZMAT training and
execution.
Knowledge,
Skills/Abilities and Requirements

• High School

Diploma or equivalent

• Must 18 years

of age or older

• Minimum 3+

years retail sales/customer service experience preferred

• At least 1+

year(s) prior management experience preferred

• Ability to

lead or support a team of associates to meet business objectives

• Can

effectively communicate with team and management

• Must have

scheduling availability to meet the needs of the business

• Cosmetology

license desirable, but not required
Competencies
Passionate
Learner
Desire
to grow and learn
Flexible
& Agile Adapter
Adjusts
to multiple demands and effectively responds to new circumstances and ambiguous
situations
Talent
Builder
Builds
competent, diverse teams by hiring, developing, motivating and coaching talent
and prepares for future success
Effective
Communicator
Expresses
information in a candid, straight forward way, creating an engaging and
inviting, open environment
Team
Builder
Develops
strong partnerships and engages with all associates, at all levels, and across
different functions/segments within the Company. Understands the importance of
inclusion.
Customer
Focused Partner
Understands
and works to meet the needs of external and internal customers
Results
Driver
Effective
at driving and delivering plans, holds self and team accountable to a high
standard to deliver objectives. Lead and motivates team and demonstrates GRIT
with a determination to succeed.
Strategic
Thinker
Demonstrates
vision and broad perspective to drive business performance
Big
Picture Thinker
Executes
and adapts plans, follows through on commitments and keeps up with the pace of
the business. Not afraid to innovate.
Problem
Solver & Decision Maker
Analyzes
information and objectively evaluates alternatives to make sound decisions
Nature
and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task
Level High
Departmental/Division
Level High
Project
Level High
Consultative
Level High
The
amount of discretion or freedom this position has
Strict
Adherence to Guidelines
Interprets
and Adapts Guidelines
Develops
and Implements Guidelines
Working
Conditions / Physical Requirements
The
position requires some physical exertion such as long periods of standing,
walking, recurring bending, crouching, stooping, stretching, reaching, or
similar activities; recurring lifting of moderately heavy items such as
shipment or record boxes. The work may require specific, but common, physical
characteristics and abilities such as above-average agility and dexterity. May
be required to work in other stores from time to time.
The
work environment involves everyday risks or discomforts which require normal
safety precautions typical of such places as offices, meeting and training
rooms, retail store and residences or commercial vehicles, e.g., use of safe
work practices with office equipment, avoidance of trips and falls, observance
of fire regulations and traffic signals, etc. The work area is adequately
lighted, heated, and ventilated.
Additional
Information:
We
are proud to offer a competitive benefits package for our full-time associates
that includes medical insurance with pharmacy benefits, dental & vision
insurance, as well as a 401k retirement plan. Associates receive six (6) paid
Holidays, three (3) to four (4) Floating Holidays , and anywhere from eighty
(80) hours to one-hundred and sixty (160) hours of vacation time each year. The
number of Floating Holidays and vacation accrual are dependent on years of
service. We offer life and disability insurance, associate advocacy benefits,
and a host of voluntary benefits from accident insurance to identity theft
protection to pet insurance.
The
application window is 45 days after posting date, but applicants are encouraged
to apply as soon as possible after the posting date in order to ensure optimal
consideration. The posting will be removed if the job is filled before the
application window deadline.
�At
Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and
self-expression are what fuel our innovation and growth. You are welcome
here, and you can thrive here. We find beauty in YOU. Join us.�
Qualified
applicants will receive consideration for employment without regard to their
race, color, religion, national origin, sex, or disability.
SBH,
Inc. is an Equal Opportunity Employer. In compliance with federal law, all
persons hired will be required to verify identity and eligibility to work in
the United States and to complete the required employment eligibility
verification form upon hire.