Head of Content Operations

<p><span style="font-size: 14pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="Title">Head of Content Operations</span></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":216}"> </span></strong></span></p>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><em><span data-contrast="none">Compensation range is $90,000-$140,000 + bonus</span></em><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><em><span data-contrast="none">This role requires 3 days on site in the Boston, MA office.</span></em><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">About the Opportunity</span></span></strong><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<p><span data-contrast="none">IANS is the practitioner-sourced intelligence engine where data, peer experience, and expert insights converge for security teams. Powered by our proprietary data, we produce cybersecurity content, including reports, presentations, benchmarks, and briefs. We're looking for a Head of Content Operations to drive the strategy and execution to turn existing processes and quality standards for our editing and design function into repeatable, AI-accelerated workflows that increase efficiency and scales with IANS’ double-digit growth. The Head of Content Operations owns the standards, the workflows, and the team.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Key Responsibilities</span></span></strong><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Design & Editorial Standards</span></span><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Partner with the team to define what “great” looks like for design and editorial quality, and hold the team to it consistently across content types</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Establish and maintain design standards and AI templates for all IANS content, deliverables and market facing materials </span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Establish and maintain editorial standards for IANS written content </span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Establish the right metrics and SLAs for continuous team improvement and client service</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Workflow & Process Innovation</span></span><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Innovate design and editorial workflows for speed and broad-based standards adherence, using AI and automation tools</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Lead the team in building agentic design and editorial tools that appropriately divide uniquely human from truly AI-driven tasks</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Continuously push the envelope on how AI can accelerate and improve our outputs</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Use data and workflow monitoring to find the bottlenecks in current production and rebuild the process around AI and automation, not around headcount</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Refine and introduce new workflow and capacity utilization tooling</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Change Management</span></span><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Drive adoption of new standards and workflows across designers, editors, and the Faculty who create content</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Lead hands-on training so editors and designers build real comfort and fluency with new tools, not just exposure to them</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Manage resistance directly: know when to push a new standard through and when to adjust pacing without abandoning the target state</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Communicate change in a way that gets buy-in, not just compliance</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Team Leadership</span></span><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Oversee a team of 3-5 designers and 3-5 editors</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">Set priorities, workload, and performance standards across both disciplines</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="none">Build a team that ships faster without cutting corners on quality</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Who Is a Fit for This Role</span></span></strong><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You Balance Speed with Integrity</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":288}"> </span></p>
<p><span data-contrast="none">You can transform a workflow and still protect the quality bar. Efficiency never comes at the cost of getting it right.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You Are </span><span data-ccp-parastyle="heading 3">an AI Operator</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":288}"> </span></p>
<p><span data-contrast="none">You drive measurable impact and ROI with AI — workflows, connectors, and reusable tools.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You Lead Creative and Editorial Teams</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":288}"> </span></p>
<p><span data-contrast="none">You know how to lead designers and editors as distinct disciplines with different rhythms, and you get the best out of both.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You Are Process Oriented</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":288}"> </span></p>
<p><span data-contrast="none">You see a workflow as a system that can be redesigned, not a set of steps to be tweaked. You build standards that hold up across a growing volume of output.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You Execute End-to-End</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":288}"> </span></p>
<p><span data-contrast="none">You move from diagnosing a workflow problem to implementing the fix, not just a recommendation.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You Communicate with Influence</span></span></strong><span data-ccp-props="{"201341983":0,"335559739":80,"335559740":288}"> </span></p>
<p><span data-contrast="none">You can lead a team and organization through a standards or process change and get buy-in, not just compliance.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Qualifications</span></span></strong><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="none">5-8 years of experience leading design and/or editorial production teams, ideally inside a content, media, or research organization</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="none">Proven track record building or overhauling production standards and workflows, not just following them</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="none">Direct people-management experience across designers and editors, or a comparable cross-functional creative team</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="none">Demonstrated use of AI and automation tools to speed up creative or editorial production</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="none">Comfort operating in a fast-moving, still-evolving organization where the process itself is part of the job</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="none">Strong stakeholder management skills; able to get buy-in from your team, your colleagues, and leadership on new standards</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":120,"335559740":276}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Why This Role Matters</span></span></strong><span data-ccp-props="{"134233117":true,"134245418":true,"134245529":true,"201341983":0,"335559739":80,"335559740":240}"> </span></p>
<p><span data-contrast="none">Every deliverable IANS ships passes through design and editorial. Right now, that's a manual function. This role turns it into a scaled, AI-accelerated production capability, keeping humans in the loop where appropriate, without losing IANS’ high quality bar. You'll have direct ownership over the standards and the team, and a mandate to rebuild the process around what AI makes possible now.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":288}"> </span></p>