Senior Customer Success Manager (UAE)
Dragos · Remote, United Arab Emirates
About The Role
<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"><span class="TextRun SCXW237264697 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW237264697 BCX0">As the </span></span><span class="TextRun SCXW237264697 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW237264697 BCX0">Customer Success Manager (CSM)</span><span class="NormalTextRun SCXW237264697 BCX0"> fo</span></span><span class="TextRun SCXW237264697 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW237264697 BCX0">r </span><span class="NormalTextRun SCXW237264697 BCX0">MEA</span><span class="NormalTextRun SCXW237264697 BCX0">, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. </span><span class="NormalTextRun SCXW237264697 BCX0">You’ll</span><span class="NormalTextRun SCXW237264697 BCX0"> play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You will be the bridge between Dragos and our customers</span><span class="NormalTextRun SCXW237264697 BCX0">,</span><span class="NormalTextRun SCXW237264697 BCX0"> advocating for their success while aligning with internal teams to ensure world-class delivery.</span></span><span class="EOP Selected SCXW237264697 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span> </span></p>
<p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Serve as the primary post-sales point of contact for customers in the MEA region.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Drive successful onboarding, implementation, and adoption of Dragos solutions.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Partner with customers to define success criteria and help them achieve measurable outcomes.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Conduct regular business reviews to assess value realization and identify expansion opportunities.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Manage renewals and support customer retention efforts.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Qualifications</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559740":240,"335559991":360}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559740":240,"335559991":360}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Proven ability to manage complex customer relationships and influence key stakeholders.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559740":240,"335559991":360}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Experience working with MEA clients and understanding regional business practices and cultures.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559740":240,"335559991":360}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Excellent communication, presentation, and relationship-building skills.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559740":240,"335559991":360}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Comfortable working independently and across time zones in a remote-first environment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559740":240,"335559991":360}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.</span></li>
</ul>
<p><strong><span data-contrast="auto">Compensation</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">OTE: </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> <span class="collapsed-field-text">440,000.00 د.إ</span> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Competitive Equity Package </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Comprehensive Benefits Plan</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">#LI-BR1 #LI-REMOTE </span> <span data-ccp-props="{}"> </span></p>
<p> </p><div class="content-conclusion"><p>Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.</p></div>
Similar roles you might like
See all →This is an external listing. JobSpring does not represent or verify the employer. Report this listing