IT Graduate — Service Desk & Endpoint Support

About the Role

We're looking for an IT Graduate to join our IT Support team, providing first- and second-line technical support across the business. This is a hands-on role covering service desk ticket management, endpoint deployment, and day-to-day infrastructure support — ideal for someone looking to build a broad foundation in enterprise IT.

Key Responsibilities

• Log, triage, and manage tickets through to resolution via the IT Service Desk system, ensuring SLAs are met and tickets are kept up to date with clear notes
• Provide first-line technical support to end users, escalating complex issues where appropriate
• Manage and maintain endpoints (laptops, desktops, mobile devices) using endpoint management tooling (e.g. Intune, SCCM, or similar)
• Build, image, and configure new laptops and desktops ready for deployment
• Install, configure, and troubleshoot business software and applications
• Perform network patching and basic cabling/connectivity tasks in comms rooms and office areas
• Administer and support Microsoft Office 365, including user account management, mailbox administration, Teams, SharePoint, and OneDrive
• Maintain accurate asset records for hardware and software
• Support onboarding/offboarding processes, including account setup and equipment provisioning
• Follow and contribute to IT documentation, knowledge base articles, and standard operating procedures
• Adhere to IT security and data protection policies at all times

Requirements

• Degree (or equivalent) in IT, Computer Science, or a related field — or demonstrable practical experience
• Strong written and verbal English communication skills, with the ability to explain technical issues clearly to non-technical users
• Good understanding of Windows operating systems and common productivity software
• Basic understanding of networking concepts (IP addressing, patching, switches)
• Familiarity with Microsoft 365 administration
• A methodical, customer-focused approach to problem-solving
• Willingness to learn and take on new challenges in a fast-paced environment

Desirable

• ITIL Foundation certification (or working knowledge of ITIL processes)
• Experience with endpoint/device management platforms (Intune, SCCM, Jamf, etc.)
• Exposure to Active Directory / Entra ID
• Basic scripting or automation experience (e.g. PowerShell)
• Any relevant certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals)

What We Offer

• Structured onboarding and ongoing training/certification support
• Clear progression path within the IT team
• [Insert benefits: salary, holidays, pension, etc.]