TSMS Student Employee

Position Title:
TSMS Student Employee
Job Description:
Provide quality technical assistance as a student employee in the division of Information Technology.
Position Title:
Student Employee, Technology Support/Media Services
Job Description: Provide quality technical assistance as a student employee in the division of Information Technology.
POSITION TITLE: Student Employee
STATUS: Part time
DEPARTMENT: Technology Support/Media Services
DIVISION: Information Technology
REPORTS TO: Jake Taheny, Assistant Director of TSMS
CLASSIFICATION: Non-exempt
Hiring range: $15.00 per hour
(Position is FWS Eligible)
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

• Answer phones and enter issues into IT ticket system.
• Assist users with software and hardware problems.
• Assist with the installation, maintenance, and replacement of computer equipment and multimedia systems.
• Perform general housekeeping tasks on college owned equipment to ensure clean and sanitized technology equipment.
• Assist with live events, webinars, and video conferencing.
• Assist with the daily reservation, distribution, and setup of college owned equipment.
• Perform general office responsibilities, including data entry and working with inventory.
• Perform related other duties as assigned

MINIMUM QUALIFICATIONS

• GPA of 2.0 or above.
• Must be enrolled at JJC in at least 6 credit hours in the fall/spring semester.
• High School diploma or equivalent.
• Excellent Customer Service skills.
• Strong verbal and written communication skills.
• Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

PREFERRED QUALIFICATIONS

• Willingness to work a flexible schedule.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.
• Knowledge of AV and Service Desk best practices and some recent work experience.

PHYSICAL DEMANDS

• Ability to kneel, bend, and lift is preferred but not mandatory. Accommodations and flexible task assignments are available as needed
• Power tools might be used.

WORKING CONDITIONS
Most duties performed indoors; some exterior may be required.
Scheduled Weekly Hours: This is a student employee position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval.
Full Time/Part Time:
Part time
Union (If Applicable):
Scheduled Hours:
20