Hard Rock Hotel - Reservation Agent

We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused.
🔧 Job Role:

• Handle all guest reservation inquiries via phone, email, and booking platforms
• Enter, update, and manage bookings in the property management system
• Upsell rooms, packages, and hotel experiences where applicable
• Provide accurate information on rates, availability, services, and promotions
• Coordinate closely with Front Office and Revenue teams to ensure seamless operations
• Maintain clear and professional communication with all guests
• Assist in managing online reservation systems and OTA communications
• Follow all reservation procedures and data privacy standards

✅Requirements

• Previous experience in reservations or front office is a strong asset
• Applicants must be in Malta or hold a European passport
• Excellent telephone etiquette and communication skills
• Organised, accurate, and customer-focused
• Familiarity with PMS/CRS software is a plus
• Fluent in English; additional languages are an advantage
• Able to work flexible hours, including weekends and holidays
• Professional, energetic, and ready to deliver top-tier guest service

🎸 READY TO BE THE VOICE BEHIND THE EXPERIENCE?
Press the APPLY button and help us set the stage for unforgettable stays at Hard Rock Hotel Malta.