Track & Trace Operator

We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.

Key Responsibilities:

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Track and monitor shipments from origin to destination to ensure timely delivery.
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Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
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Identify and resolve transportation delays or issues by coordinating with stakeholders.
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Maintain accurate records of shipment statuses, delays, and resolutions in the system.
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Ensure compliance with company policies and industry regulations.
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Proactively address potential disruptions in the supply chain and escalate concerns as needed.
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Generate and analyze reports related to shipment performance and key logistics metrics.
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Assist in optimizing routing and delivery efficiency.
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Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.
Working conditions:
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Work schedule:
Monday - Friday: 4:00 PM - 12:00 AM EST
Monday - Friday: 8:00 AM - 4:00 PM EST
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Competitive Salary in USD
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Remote mode of work
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10+ business days of paid time off
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Team building and corporate events
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Equipment provided
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A supportive team