Mass Account Transfers Operations Consultant

Job Description Summary
The Operations Consultant leads mass account transfer conversions and department initiatives, serving as the primary project manager responsible for planning, execution, stakeholder coordination, and delivery of successful outcomes.
The consultant applies operational expertise, critical thinking, and project management skills to identify risks, evaluate solutions, coordinate activities across multiple stakeholder groups, and deliver successful results. This role requires the ability to navigate ambiguity, influence without direct authority, and manage multiple priorities in a fast-paced environment.
Job Description
Essential Duties & Responsibilities

• Lead mass account transfer conversions and other department initiatives.
• Manage project plans, timelines, milestones, dependencies, risks, and deliverables to support successful execution.
• Coordinate activities across Operations, Technology, Compliance, Risk, Finance, and business teams to support business objectives.
• Serve as a trusted operational consultant to business partners by identifying risks, assessing impacts, evaluating alternatives, and recommending solutions.
• Provide subject matter expertise related to account transfers, onboarding processes, operational workflows, and service delivery considerations.
• Facilitate meetings, working sessions, and stakeholder discussions to drive alignment, decision-making, and issue resolution.
• Partner with internal and external stakeholders to ensure operational readiness and seamless execution of conversion activities.
• Monitor project progress and operational performance, proactively identifying and addressing risks, issues, and roadblocks.
• Support regulatory, compliance, and risk management requirements throughout the conversion lifecycle.
• Develop and maintain reporting, presentations, and executive updates regarding project status, key decisions, and operational readiness.
• Identify opportunities to improve operational efficiency, scalability, controls, and client experience throughout conversion and onboarding activities.
• Coordinate multiple concurrent initiatives while balancing competing priorities and deadlines.
• Build strong working relationships and influence outcomes across a broad range of stakeholders.
• Ensure a high level of service and support for advisors, clients, and business partners throughout the conversion process.

Knowledge, Skills & Abilities

• Strong understanding of financial services operations, brokerage operations, wealth management operations, or related business functions.
• Demonstrated ability to lead complex operational initiatives involving multiple stakeholders and business units.
• Experience supporting advisor conversions, onboarding activities, acquisitions, integrations, or operational change initiatives.
• Knowledge of account transfer processes, advisor onboarding, or wealth management operations.
• Ability to identify operational issues, evaluate alternatives, and implement effective solutions in a regulated environment.
• Strong project management and organizational skills, including the ability to manage multiple priorities simultaneously.
• Excellent analytical, problem-solving, and critical-thinking capabilities.
• Strong verbal, written, and presentation communication skills.
• Ability to effectively communicate with frontline associates, business leaders, and executive stakeholders.
• Strong relationship management and stakeholder engagement skills.
• Ability to navigate ambiguity and drive results in a dynamic environment.
• Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Ability to connect information across multiple workstreams and translate complex concepts into actionable plans.