BPO - Technical Support Specialist - Linux Command Line (Hybrid Setup)

As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.
This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.
See if this job is right for you. ⬇️
How You Spend Your Eight Hours
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Respond to client problems and questions coming in through email and phone calls
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Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
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Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
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Enter client-related information, including case history, into the contact tracking database
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Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
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Assist with the build of Linux-based servers for deployment at client sites
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Help customers install, configure, and use the client’s network and peripheral systems
What You Must Possess
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Degree in a technical discipline or equivalent experience
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One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
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Experience with Windows and OS X operating systems
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Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
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Broad understanding of LAN and WAN technologies
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Shell scripting experience (BASH, Python)
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Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
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Excellent customer service skills with the ability to handle and diffuse difficult situations
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Ability to respond to clients with a high degree of professionalism and accuracy
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Excellent verbal and written communication skills
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Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
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Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
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Exposure to AWS and application servers is a plus
What You Shall Receive
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HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
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VL/SL credits upon regularization
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Friendly and supportive work culture
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13th-month pay and other Philippine-government-mandated benefits
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Non-taxable allowances
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Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
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Full-time position
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Monday to Friday, night shift
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Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.