Manager, Sales Compliance

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2>
<p>The Sales Compliance team is responsible for ensuring revenue assurance and designing effective OTC compliance and controls across DoorDash’s and Deliveroo’s Merchant organization. The Sales compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines.</p>
<h2><strong>About the Role</strong></h2>
<p>We are seeking a Manager, Sales Compliance to build the vision and roadmap for DoorDash and Deliveroo’s Merchant revenue assurance program. This role will oversee our key revenue related SOX controls, which ensures all commission rate changes and merchant pricing terms are contractually supported, accurately configured in system, and correctly applied to charges.</p>
<p>This role is responsible for overseeing monthly contract-to-system-to-charge reconciliations, investigating exceptions and partnering cross-functionally with product, engineering, accounting, legal and audit teams to remediate underlying root cause issues that help accelerate DoorDash and Deliveroo’s revenue growth. They will also demonstrate operating effectiveness for all order-to-cash controls to Accounting, Internal and External Audit. This role will support all of DoorDash’s and Deliveroo’s marketplace products, business lines and countries/geos. </p>
<p>You will report to the Senior Manager, Sales Compliance. This role is hybrid, based in Vancouver, Canada.</p>
<h2><strong>You’re excited about this opportunity because you will…</strong></h2>
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<p>Own the end-to-end effectiveness of key SOX revenue controls, holding the program to the standard of 100% of merchants charged correctly, 100% of the time</p>
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<p>Be accountable for the effectiveness of contract → system → delivery-level charge reconciliations, reviewing and challenging outputs to ensure accuracy, identify trends and assess risk areas</p>
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<p>Drive the shift toward automation, validating DoorDash’s contract source of truth, automated reconciliations and anomaly detection.</p>
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<p>Provide oversight on commission rate changes and new merchant onboardings, ensuring adherence to established controls and policies</p>
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<p>Guide investigations into mismatches, including reviewing root cause analysis, validating exposure assessments, and ensuring timely remediation</p>
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<p>Oversee refunds, corrections, and rep outreach at scale, defining correction strategies that resolve exposure while protecting the merchant relationship</p>
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<p>Partner with Engineering and cross-functional teams to build and enhance reconciliation data views, scripts, and SOPs, improving control efficiency and enabling scalable execution by junior team members</p>
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<p>Own audit-ready documentation, with clear support for control conclusions and reviewer sign-off standards</p>
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<p>Drive expansion of control scope to additional geographies and product areas, including defining approach, risks, and developing a scalable reconciliation framework</p>
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<p>Identify systemic control gaps and recommend scalable process improvements</p>
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<p>Synthesize and present control outcomes, key risks, and insights to Sales leadership, Engineering and Internal Audit</p>
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<h2><strong>We’re excited about you because…<br></strong></h2>
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<p>You have 7+ years of experience in external audit (Big 4 preferred), internal audit, or SOX compliance</p>
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<p>You have experience testing or operating revenue-related controls</p>
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<p>You understand revenue recognition and order-to-cash processes</p>
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<p>You are highly proficient in Excel and comfortable working with large datasets</p>
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<p>You have experience partnering with data teams</p>
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<p>You have strong attention to detail and enjoy investigating data discrepancies</p>
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<p>You are comfortable owning a recurring control and interacting directly with auditors</p>
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<p>You are organized, process-driven, and thrive in a controlled environment</p>
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<p>You are fluent in AI tools and concepts, with the ability to identify and deploy AI-forward solutions to improve efficiency, controls, and insights</p>
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</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><h1><strong>Compensation</strong></h1>
<p>Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. </p>
<p>In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.</p>
<p>DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.</p>
<p>Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.</p>
<p>To learn more about our benefits, visit our careers page <a href="https://careers.doordash.com/">here</a>.</p></div><div class="title">The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.</div><div class="pay-range"><span>$121,000</span><span class="divider">—</span><span>$151,500 CAD</span></div></div></div><div class="content-conclusion"><h1><strong>About DoorDash</strong></h1>
<p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.</p>
<p><span style="font-weight: 400;">DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.</span></p>
<h1><strong>Our Commitment to Diversity and Inclusion</strong></h1>
<p><span style="font-weight: 400;">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. </span></p>
<p><span style="font-weight: 400;">If you need any accommodations, please inform your recruiting contact upon initial connection.<br><br><em>Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at <span class="_80om1qgj _1e0c1nu9" data-testid="smart-link-draggable-inline"><span class="loader-wrapper"><span class="hover-card-trigger-wrapper" data-testid="hover-card-trigger-wrapper"><a class="_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3" href="https://careersatdoordash.com/recruitment-scam-awareness" data-testid="inline-card-resolved-view"><span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw">Recruitment Scam Awareness - DoorDash</span></span></a></span></span></span> .</em><br></span></p></div>