Call Center Representative

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues or escalate them when required.
• Record customer interactions and update information in the system.
• Follow company procedures, policies, and service standards.
• Coordinate with relevant departments to resolve customer requests.
• Maintain a high level of customer satisfaction.
• Meet assigned call center KPIs and performance targets.
• Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
• 0–1 year of experience in customer service, call center, or a related role.
• Good verbal and written communication skills.
• Good computer and MS Office skills.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills.