Telephone Operator Staff at Midplaza Holding — Indonesia

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About The Role

Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
Maintain a clean, organized, and fully equipped reception area
Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
Handle lost and found items in accordance with established procedures and company policies
Report and assist to the supervisor in resolving technical issues with relevant teams
Coordinate with Security regarding visitor access and potential security concerns
Minimum Diploma (D3) education, preferably in a related field
Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
Well-groomed with professional appearance
Excellent communication and interpersonal skills, with a professional and service-oriented attitude
Proficient in English, both spoken and written
Strong teamwork and collaboration skills
Proficient in Microsoft Office and general computer applications
Relevant certifications or professional training are an advantage