Associate I, Production Operations

Role Location: Onsite. 270 Remington Boulevard, Suite B Bolingbrook, IL 60440
Schedule: Wednesday through Sunday 7:00 AM to 3:30 PM CST (Monday and Tuesday off)

About the Role:

As a Production Operations Associate I, you will support the daily processing of customer payments and financial transactions in a fast-paced production environment. You will help ensure payments are processed accurately, research and resolve exceptions, maintain operational equipment and supplies, and support critical transaction processing activities. This is an excellent opportunity for someone seeking an entry-level position with opportunities to build operational and financial services experience.
Your Key Responsibilities

• Prepare and process customer payments and related transactions accurately and efficiently.
• Research, resolve, and process transaction exceptions and adjustment requests.
• Coordinate setup and maintenance activities for processing equipment and related systems.
• Maintain inventory of operational supplies and ensure materials are available for daily processing needs.
• Prepare outgoing collection notices and support other production operations activities as assigned.

What You Bring

• High school diploma or GED.
• Ability to lift and move up to 30 pounds.
• Strong attention to detail and ability to identify processing errors and discrepancies.
• Effective written and verbal communication skills.
• Ability to organize, prioritize, and complete work accurately in a production-focused environment.

Preferred Qualifications

• Previous experience in payment processing, transaction processing, or a production operations environment.
• Familiarity with remittance processing or financial services operations.
• Experience working with computer systems, processing equipment, or operational workflows in a high-volume setting.

What We Offer

• A multifaceted role with a high degree of responsibility and growth opportunities.
• Professional development and career advancement opportunities within a global fintech organization.
• The opportunity to work on meaningful challenges that impact the financial services industry.
• Time to support charitable initiatives and give back to your community.
• A comprehensive benefits package designed to support your lifestyle and wellbeing.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $16.09 - $25.75 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
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