Operations Engineer

As an Operations Engineer, you will play a key role in ensuring the reliability, security, and continuous improvement of our production platform.
Working alongside our Cloud Engineers, DevOps Engineers, Security team, and external hosting provider, you will become a key contributor to the day-to-day operations of our on-prem production environment.
This role is ideal for someone with an initial experience in systems or infrastructure who wants to grow into a highly autonomous operations engineer. You'll receive coaching and progressively take ownership of increasingly complex operational responsibilities.
Your Responsibilities
Production Operations
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Monitor the health and availability of our production platform.
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Investigate infrastructure and platform alerts.
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Troubleshoot production issues and coordinate incident resolution.
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Perform operational health checks and routine maintenance activities.
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Maintain operational documentation and runbooks.
Hosting Provider Coordination
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Act as the day-to-day technical contact for our managed hosting provider.
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Coordinate incidents, maintenance windows and infrastructure changes.
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Follow up on operational requests until completion.
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Ensure operational procedures are properly executed.
Platform Reliability
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Participate in incident investigations and Root Cause Analyses (RCA).
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Implement corrective actions following incidents.
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Identify recurring issues and propose permanent improvements.
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Contribute to improving the reliability and resilience of the production platform.
Infrastructure Lifecycle
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Participate in operating system upgrades and migration projects.
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Coordinate infrastructure lifecycle activities with our hosting provider.
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Implement infrastructure hardening recommendations in collaboration with the Security team.
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Keep technical documentation and operational procedures up to date.
SQL Server Operations
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Assist in the operational management of our SQL Server environment.
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Investigate SQL Server logs and performance issues during incident resolution.
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Support database maintenance and operational activities.
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Contribute to troubleshooting database-related production incidents.
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Develop a solid understanding of SQL Server administration and high-availability concepts.
Automation & Continuous Improvement
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Develop PowerShell scripts and automation tools.
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Eliminate repetitive manual operational tasks.
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Improve operational processes and tooling.
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Contribute to standardizing operational procedures.
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Continuously look for opportunities to improve efficiency and reliability.
Security & Compliance
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Perform operational activities within our regulated production environment.
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Follow documented security and operational procedures.
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Support security remediation and hardening activities.
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Contribute to maintaining operational documentation.
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Gradually learn the operational processes supporting our PCI DSS environment.