Front of House Receptionist at THG — United Kingdom

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;About THG&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335551550&amp;quot;:1,&amp;quot;335551620&amp;quot;:1,&amp;quot;335559685&amp;quot;:0,&amp;quot;335559737&amp;quot;:0,&amp;quot;335559738&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:279}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335551550&amp;quot;:1,&amp;quot;335551620&amp;quot;:1,&amp;quot;335559685&amp;quot;:0,&amp;quot;335559737&amp;quot;:0,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:279}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Our portfolio of&lt;/span&gt;&lt;span data-contrast=&quot;auto&quot;&gt; leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335551550&amp;quot;:1,&amp;quot;335551620&amp;quot;:1,&amp;quot;335559685&amp;quot;:0,&amp;quot;335559737&amp;quot;:0,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:279}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;none&quot;&gt;From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;none&quot;&gt;With us, you’ll go further, faster. What are you waiting for?&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335551550&amp;quot;:1,&amp;quot;335551620&amp;quot;:1,&amp;quot;335559685&amp;quot;:0,&amp;quot;335559737&amp;quot;:0,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:279}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Location: Icon 1, WA15 0AF&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Central Functions&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;About the Role&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Reporting to the&amp;nbsp;Reception Supervisor, the Front of House Receptionist will be the face of the business for visiting colleagues and guests and be responsible for leaving a great first impression. A passion for exceptional customer service delivery is a must, along with an ability to multi-task while creating a warm and welcoming environment.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;As a Front of House Receptionist you will be working on:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Greeting and welcoming guests, visitors and colleagues, providing an exceptional experience when first arriving to ICON Office / Studios.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ensuring that access controls are maintained across THG ICON Office and Studios.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Providing information on site layout and directions.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Scheduling appointments, dealing with enquiries and administrative tasks.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ensuring the reception area is clean, comfortable, tidy, presentable, and welcoming.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Providing&amp;nbsp;outstanding&amp;nbsp;customer service and ensuring a pleasant visit for all visitors.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Opening and closing reception.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Helping visitors access the car park and liaising with other stakeholders required.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assisting visitors/contractors, deliveries accessing the site via the gatehouse to delivery, liaising with security for access where required.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Meeting and greeting site visitors in reception, signing them in and out. Locating the appropriate contact person and notifying them of the guests’ arrival via email, Teams, and telephone.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Liaising with security teams, providing and logging temporary site access cards for contractors and visitors.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assisting with access within the building (escorting, opening doors).&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Scanning, sorting, and filing documents used in reception as per company policy.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Accepting, sorting, and storing and notifying of deliveries where required.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Printing, scanning and laminating materials.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Creating and printing internal staff communications.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assisting with VIP visits.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Overseeing reception supplies, stationery and inventory.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What skills and experience do I need for this role?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;A passion for customer service and exceeding expectations and a drive to deliver exceptional standards&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Excellent communication skills, both verbal and in writing&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Excellent time management skills&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Superb attention to detail but also the ability to see the implications for the bigger picture&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Team working skills&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Resilience and drive to get things right the first time&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Analytical, problem-solving and decision-making skills&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Commercial awareness and sensitivity to the business&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Good organisation, time management, prioritising and the ability to handle a complex, varied workload&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;A good knowledge of IT packages&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;335559739&amp;quot;:0}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What&#39;s in it for me?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Career Development&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Access bespoke development programmes that have been designed and developed by our in-house L&amp;amp;D team.&lt;/li&gt;
&lt;li&gt;Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Enhanced Leave&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;25 days annual leave plus bank holidays.&lt;/li&gt;
&lt;li&gt;Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!&lt;/li&gt;
&lt;li&gt;Enhanced maternity and paternity pay, depending on length of service.&lt;/li&gt;
&lt;li&gt;Up to 10 days compassionate leave.&lt;/li&gt;
&lt;li&gt;Buy back up to 3 days each year.&lt;/li&gt;
&lt;li&gt;Unlock 2 days volunteer leave after 12-months.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Wellbeing Support&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Access face-to-face and virtual appointments with our in-house GP.&lt;/li&gt;
&lt;li&gt;Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.&lt;/li&gt;
&lt;li&gt;State-of-the-art on-site gym.&lt;/li&gt;
&lt;li&gt;Access to our on-site physio.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Other Perks&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Save up to 12% on the cost of personal tech through our salary sacrifice scheme.&lt;/li&gt;
&lt;li&gt;Subsidised bus pass from Manchester City Centre to our ICON office.&lt;/li&gt;
&lt;li&gt;Up to 50% staff discount on THG brands.&lt;/li&gt;
&lt;li&gt;On-site staff shop.&lt;/li&gt;
&lt;li&gt;Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.&lt;/li&gt;
&lt;li&gt;Anniversary gifts when you hit 5 and 10 years of service.&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;THG is committed to creating a diverse &amp;amp; inclusive environment and hence welcomes applications from all sections of the community.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven&#39;t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our &lt;span class=&quot;mark75xs2u5gf&quot; data-markjs=&quot;true&quot; data-ogac=&quot;&quot; data-ogab=&quot;&quot; data-ogsc=&quot;&quot; data-ogsb=&quot;&quot;&gt;Talent&lt;/span&gt; team to discuss further.&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;