End User Computing Administrator

-
Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.
-
Proven PC troubleshooting.
-
Knowledge and experience of customer service practices.
-
Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.
-
Excellent oral and written interpersonal skills.
-
Problem analysis and high-Level problem-solving skills.
-
Documentation skills.
-
Data Security.
-
Flexibility in performing multiple job responsibilities when called upon.
-
Planning and organizing.
-
Close attention to detail.
-
Process Improvement skills.
-
Virtualized Environments (Citrix, Azure Virtual Desktop).
-
Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.
-
Flexera Suite and packaging experience a plus.
-
Smartphone operating system usage and configuration skills.
-
Intune or other mobile device management experience is helpful.
-
Need to understand the concepts of packaging and sequencing of applications using Intune, SCCM, Powershell, or Flexera Admin Studio.
-
Work with multiple vendors, (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to discover new and emerging hardware technologies and figure out if they are suitable for company usage.
-
Deploy lots of things to lots of endpoints. This includes Operating Systems, Patches, Software, Firmware, etc.
-
Manage the servicing lifecycle of Windows OS.
-
Manage configurations and compliance on endpoint devices. (Encryption, patches)
-
Maintain data quality and accuracy of configuration items within the Intune and SCCM databases, purge stale records, etc.
-
Develop, document and design new production procedures and quality standards.
-
Assist with the management of mobile devices and cell phones.
-
Set and enforce policies for managing endpoint devices that are or become relevant to business needs, security, etc.
-
Take initiative to research and develop alternative endpoint strategies.
-
3-4 years of experience
-
Bachelor’s degree or equivalent industry experience required.
-
Microsoft 365 certified: Modern Desktop Administrator Associate preferred but not required
-
Experience with metrics collection and analysis.
-
Experience with process automation
-
Basic knowledge of Software and OS Deployment.
-
Powershell scripting is preferred but not required.
-
PowerBI knowledge is preferred but not required.