Myyjä, S-market Loppi, Osuuskauppa Hämeenmaa

LOPPI
Salesperson, grocery retail
Purpose of the role

• Shares responsibility for implementing the chain’s concept and providing customer service at the store
• The work is guided by the chain’s business concept and operating practices, as well as the cooperative’s strategy and values
• The salesperson carries out all store duties and works all types of shifts in accordance with instructions and agreed ways of working

Key responsibilities and main objectives | What is the role responsible for? What needs to be achieved?
Personnel

• Promotes cooperation with other team members through their own actions and contributes to creating a positive atmosphere
• Participates in onboarding
• Maintains and shares their knowledge and skills with the entire team, helping and encouraging colleagues to succeed
• Acts as an equal member of the team
• Takes responsibility for their part in internal workplace communication, ensures that information is shared effectively, and actively pays attention to the store’s communication channels
• Takes responsibility for occupational safety and their own ergonomic working practices

Customers

• Helps ensure that the store delivers on its customer promises and operates in accordance with the chain’s concept and jointly agreed service standards
• Understands the fundamentals of co-op membership and the cooperative business model
• Provides friendly and customer-oriented service
• Serves and treats all customers equally
• Answers customers’ questions about products and services and refers them to the appropriate person or team when necessary
• Listens to customers and handles feedback and complaints received during customer service interactions in accordance with agreed procedures, seeking assistance when needed

Process

• Contributes to achieving sales by ensuring positive customer interactions and maintaining the store’s commercial presentation
• Works according to shift rosters, task cards, and other instructions
• Has a strong understanding of the store’s core processes
• Is able to use the required systems
• Follows instructions to ensure that the ordering system operates correctly (stock balance management) and that the chain’s concept is implemented properly
• Openly shares ideas for improvement, such as identifying wastage and suggesting ways to eliminate it

Finance

• Ensures product availability by stocking shelves efficiently and to a high-quality standard and maintaining accurate stock balances in accordance with instructions
• Maintains high standards of product quality and freshness, as well as store cleanliness
• Understands key performance indicators and how their own actions can influence them
• Takes action to prevent product loss and wastage
• Helps safeguard the company’s property and assets