Customer Accounts Representative

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines
• Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives
• Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
• Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations
• Processes Service Orders
• Submit EDI and portal invoices to customers designated paths.
• Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests
• Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly
• Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts
• Possesses & familiar with working knowledge of company policies, procedures, and systems.
• Understands and correctly works with multiple currencies.
• Ability to spend most of the time on the phone collecting past due invoices
• Ability to clear the credit on accounts
• Recommends accounts for Final Demand Letter and Referrals
• Assist demonstration of daily work to new member during training
• Gratify and astonish customers with service excellence.
• Other duties as assigned.

SKILLS & CERTIFICATIONS

• PC experience in a Microsoft Windows environment, proficient with internet, email, Microsoft Word, Excel, Outlook, and other software.
• Professional verbal and written communication skills in English and Native language. Additional languages may be required.

Customer Accounts Representative I

• Core Accountabilities

Requirements

• Basic Qualifications

Customer Accounts Representative II

• Assist manager members to demonstrate working process during training new data entry staff

Requirements

• 2+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Customer Accounts Representative III

• Assist manager members to demonstrate working process during training new data entry staff
• Make necessary suggestion to assist the improvement of non-efficient processes

Requirements

• 4+ years working experience required. For internal candidates, experience can be a combination of internal and external experience.

Senior Customer Accounts Representative

• Responds effectively to very demanding inquiries and complaints.
• Demonstrates effective time management skills.
• Well organized and able to prioritize and manage multiple tasks.
• Supports and participates in company total quality process.
• Assist manager to coach and review Data Entry – Customer Accounts works as required.
• Team subject matter expert.

Requirements

• 6+ years working experience required.
• Internal candidates:
• Experience can be a combination of internal and external experience.
• Minimum Highly Effective performance in current role.