Communications Center Consultant at Spectra Credit Union

About The Role

Are you ready to take your career to the next level by working with a spectacular company?

The Communication Center Consultant will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union.
What qualities are we looking for in a Bilingual Communication Center Consultant?

Receive incoming calls to the Credit Union’s Communications Center.
Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
Deliver timely and exceptional service.
Build meaningful relationships through conversations and establish trust with the membership.
Speak clearly and professionally and always maintain high phone etiquette standards.
Respond to messages through Online Banking and general email inbox inquiries.
Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

A high school diploma or GED is required.

Six months to two years of similar or related experience, including time spent in preparatory positions. Experience with a credit union or other financial institution is preferred.
Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.