Collections / Payment Processing Representative

CarShield is seeking a Collections Representative to join its growing Payment Processing and Collections team. In this role, you will handle inbound and outbound calls with existing customers, assist with past-due accounts, and help customers bring their accounts current.
In this role, you will:

• Handle inbound and outbound calls with existing customers regarding past-due accounts.
• Collect payments and assist customers with bringing their accounts current.
• Maintain a positive, customer-first approach while communicating clearly and professionally.
• Accurately document customer interactions and payment activity in applicable systems.
• Perform other duties as assigned.

Compensation and Benefits

• $17 per hour plus performance bonus opportunities; average hourly earnings are approximately $21-$25.
• Group insurance, including medical, dental, vision, and life coverage.
• 401(k) with employer match.
• Paid time off beginning after six months of employment.
• Discounted CarShield policies.
• Discounted tuition at Lindenwood University.
• Professional development opportunities.
• On-site basketball and other recreation.
• On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.

Requirements

• Ability to work on-site at CarShield's headquarters in St. Peters, Missouri.
• At least two years of experience in a call center environment; collections experience preferred.
• Strong verbal communication skills and a professional phone presence.
• Excellent customer service skills.
• Strong attention to detail and ability to follow directions.
• Ability to manage multiple tasks effectively.
• Ability to receive and apply coaching and constructive feedback.
• Basic computer and typing skills.
• Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee.