Clinical Patient Support Representative

Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
Job Description:
The Clinical Patient Support Representative plays a vital rolebycombining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.
Primary Duties & Responsibilities
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Medical Assistant | Clinical Support
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Assisthealthcare providers with patient examinations and procedures.
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Prepares examination rooms, ensuring they are clean and well-organized.
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Record patient medical history and vital signs accurately.
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Administer medications and injections as directed byhealthcare providers.
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Perform basic laboratory tests and collect specimens for analysis.
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Maintain infection control standards and ensure proper sterilization of equipment.
Front Desk Reception |Administrative
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Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impressionofthe clinic.
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Schedule appointmentsandassistwith the scheduling of anyadditionaltestingdirected by the physician.
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Answer incoming calls, address inquiries, and direct calls appropriately.
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Verify insurancecoverage andassistpatients with billing questions.
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Collect paymentsattimeof check-in.
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Reviewpatient demographics, ensuringall data has been recorded, verifying accuracy,andenteringthe information into Practice Management and EHR.
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Obtain and scanpatients'driver'slicenses and insurance card(s)intoNtierprise.
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Ensureall required referrals have been obtained, scanned into the EMR,and linked appropriately.
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Assistpatients withregistering in Phreesia.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

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Minimum High School Diploma or GEDrequired.
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Minimum of five (5)yearsfront office and clinical experience, preferably in Urology.
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Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.
Direct Reports:
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N/A.
Travel:
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As part of your position's requirements, you are expected to travel to other sites within a reasonable geographic region.
Knowledge, Competencies & Skills:
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Current knowledge of acceptable andappropriate clinicalpractice, quality assurance, and patient management and care.
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Demonstrated ability to work independently and as an effectivehealthcare team member.
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Proven organizational skills and ability to prioritize effectively.
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Excellent customer service skills.
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Strong written and verbal communication skills.
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Proficient computer software and database skills.
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Strong attention to detail.
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Ability to multi-task, effectively problem-solveand work in a fast-paced environment.
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Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.
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Proficient knowledge of medical terminology.
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Comfortable asking probing questions to patients.
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Mustdemonstratea caring, compassionate, and patient attitude.
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Maintain & adhere to HIPAA compliance/ regulations.
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Ability to type a minimum of 40 words per minute.
Travel:
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Must have theability & willingnessto travel to othersites as necessary within ageographic region.
Job Type:Full-Time
Pay Range:$22.00 - $26.00 per hour
Actual compensation offered to candidates is based on work experience, education, skill level,and geographic location. Compensation may vary depending on the state or region in which theposition islocated,in accordance withapplicable laws.
This position has noclosedate. Applications will be accepted until an offer has been extendedand accepted.
Equal Opportunity Employer:Our Practice is an equal opportunity employer. We do notdiscriminateon the basis ofrace, color, religion, age, sex, national origin, disability, veteranstatus, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employmentbackground check.