Lead Associate - Operations

Job DescriptionEnsure client SLA’s and deliverables are met Perform requisite MIS (Count sheets, internal & external reporting) Strong domain knowledge and able to support review process good understanding on ERP like SAP-Fiori, and preferably Blackline etc. To be willing to work in UK shifts Drive initiatives and Team building activities. Adhere to reasonable operational requests from the management. To attend all meetings and training as per requirements Review resource performance, The candidate should have 1-3 Years of Work Experience in F&A in the area of General Ledger. Prior experience in service/ BPO industry. • Has prior customer handling experience. • Prior experience of Entertainment or retail industry• Commerce Graduate/Postgraduate• Good Communication Skills• Proficiency in Microsoft Office skills Capabilities: Domain expertise• Good communications skills• multi-tasking skills• Detail and Analytical• Ability to work efficiently in a fast-paced environment. • Flexibility to work in different shifts
B.com, MBA or Above